Network of salons of cellular communication "svyaznoy". How is the exchange, return and repair of goods purchased in the "Svyaznoy Support Center svyaznoy

An article on how to find out the status of a purchase order in the Svyaznoy store.

Taking the device to be repaired to the nearest workshop, you will have to call, visit, bother a specialist to find out information about the stage of repair. Worries can be avoided by giving the technique to service center "Messenger".

The popular store has thought through your questions about the status of the item, for you!

Procedure

Consider the order of actions according to the information of service centers:

we enter the store website by footnote

press the key "Connected support" located in the top menu, in the middle

we get to the customer support page

choose your city, for example St. Petersburg
enter in the line the brand of your device to be repaired, for example, Samsung
enter the category of the device into the line: smartphone, phone, tablet, laptop, TV

on the map are shown by circles, service salons of the selected city with addresses and phone numbers (in this case in St. Petersburg)

We have taken steps to find out which service center the product can be repaired.
Further, you can call these phones to find out the status of the repair or view the information on the website.

How to view information on the site?

first of all, go to the site using the link here
go to option "Connected support"
activate option "Repair status"

open page "Status of repair and quality control, approval of paid repairs"

enter the digits of the authorization code in a special line
press the key "Check the status"
view information on the stage of repair

Note; The authorization code is indicated on the form drawn up at the store.
Another option, find out about the status, fill out the application form online, on the support page, press the key "Send"... The answer will come within a short period of time.

Thus, you will not worry about the timing of the execution, the stage of repair, whether it is a smartphone, phone, tablet, laptop or TV!
Shop "Messenger" will provide useful information!

See the terms of the contract.
Quote: Article 17 of the Law of the Russian Federation "On Protection of Consumer Rights".

Debt consumer protection 1. Consumer protection is carried out by the court. 2. Claims for the protection of consumer rights may be brought at the choice of the plaintiff to the court at the place of: location of the organization, and if the defendant is an individual entrepreneur, his residence; residence or residence of the plaintiff; conclusion or execution of a contract. If a claim against an organization arises from the activities of its branch or representative office, it can be brought to court at the location of its branch or representative office. 3. Consumers, other plaintiffs in claims related to violation of consumer rights are exempted from paying state fees. Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights". Consumer rights when defects are found in the product 1. The consumer, if defects are found in the product, if they have not been agreed by the seller, at his choice has the right: to demand replacement for the product of the same brand (the same model and (or) article); demand replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price; demand a commensurate reduction in the purchase price; demand the immediate gratuitous elimination of defects in the goods or reimbursement of the costs of correcting them by the consumer or a third party; refuse to execute the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the defective product.
and in this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time frame established by this Law to meet the relevant consumer requirements. With regard to a technically complex product, if defects are found in it, the consumer has the right to refuse to execute the sale and purchase agreement and demand a refund of the amount paid for such a product or file a demand for its replacement for a product of the same brand (model, article) or for the same product by another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period specified requirements shall be satisfied in one of the following cases: detection significant disadvantage goods; violation of the terms established by this Law for the elimination of defects in the goods; the inability to use the goods during each year of the warranty period in the aggregate of more than thirty days due to the repeated elimination of its various shortcomings. The list of technically complex goods is approved by the Government Russian Federation... 2. The requirements specified in paragraph 1 of this article are presented by the consumer to the seller or an authorized organization or an authorized individual entrepreneur. 3. The consumer has the right to present the requirements specified in paragraphs two and five of clause 1 of this article to a manufacturer, an authorized organization or an authorized individual entrepreneur, an importer.
When these requirements are presented, the consumer has the right to return the product of inadequate quality to the manufacturer or importer and demand the return of the amount paid for it. 5. The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of the purchase of goods is not a reason for refusing to satisfy his requirements. The seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged to accept the goods of inadequate quality from the consumer and, if necessary, to check the quality of the goods. The consumer has the right to participate in checking the quality of the goods. In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer are obliged to conduct an examination of the goods at their own expense. The examination of the goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to meet the relevant requirements of the consumer. The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such an examination in court. If, as a result of the examination of the goods, it is established that its deficiencies have arisen due to circumstances for which the seller (manufacturer) is not responsible, the consumer is obliged to reimburse the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer for the costs of carrying out the examination, as well as related to its conduct. storage and transportation costs.
The seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is responsible for the defects of the goods for which the warranty period is not established, if the consumer proves that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment. In relation to the goods for which the warranty period is established, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is responsible for the defects of the goods, unless he proves that they arose after the transfer of the goods to the consumer due to the consumer's violation of the rules for using, storing or transporting the goods, actions of third parties or force majeure.
Respectfully yours, Mikhailovsky Yuri Iosifovich. urist-prava.
My YouTube channel: http://goo.gl/Crfv3z

Techniques tend to break down. For some, this happens due to their own inaccuracy, and for others, because the technique is worn out. So it's time to go to the service center. In Svyaznoy-service, you can find out the repair status without any problems and without leaving your home.

The Svyaznoy service center is popular with consumers and it is no coincidence. Reasons for contacting:

possibility of repair different devices, including phones, tablets and portable electronics;
an extensive network of service centers that work according to a convenient schedule;
the opportunity to receive both warranty and post-warranty service. The service even has the option of extending the warranty, which helps to use the service in the salon network. You can order a similar service for any equipment;
obtaining a warranty for the repairs made - up to 3 months for both warranty and non-warranty cases.

Important! There is good news for Moscow residents - in numerous service centers, express repairs can be carried out within a few hours. This acceleration is possibly due to a large influx of customers.

For users, technical support from a variety of operators and equipment manufacturers works. On the site you can get comprehensive information on phone numbers, contacts and methods of communication with the manufacturer or operator you are interested in. And also customers can count on support by contacting the hotline at: 8 800 700 43 43, 8 800 700 50 00 (customer support), 8 800 700 99 22 (for corporate clients).

Checking the repair status in the Svyaznoy service

Tracking the status of the repair takes place on the official website: http://www.service-ok.svyaznoy.ru/m/repair_status//. In order to find out at what stage of readiness your device is, you must enter the code from the receipt that was issued when placing an order for repair. Further refinement is also possible, only by this unique authorization code. Your question will be answered in a matter of seconds.

Important! You can check the status in any region of the country: Rostov-on-Don, Kazan, Yekaterinburg, Ulyanovsk, Arzamas and other cities.

The mentioned code will be required not only on the Svyaznoy.ru website, but also upon receipt of the equipment after the completion of the repair, so the receipt should be kept in a safe place.

Output

The ability to see at what stage the repair of equipment, for example, a gadget, is very convenient for all customers of the service. This opportunity tracking is rated very highly if you look at the reviews of those who have already resorted to the services of the Svyaznoy service.

Any technique breaks down sooner or later. If the warranty period has not yet expired, and the device is out of order, in this case, or replace the equipment if it cannot be restored. Having sent a favorite gadget for repair, a person counts the days until it is returned. Today, in order to find out the status of the repair, it is not necessary to call the store or visit the point of sale weekly. To know, at what stage of recovery is the device, you can in the "Messenger" service by the authorization code.

Ways to check repair status

There are several ways to track the stage of repair:

follow the link http://www.service-ok.svyaznoy.ru/m/repair_status// and enter the identification number in the corresponding field. The code is on the receipt, which is issued when making an application for repair;
NS call on the phone hotline 8 800 700 43 43. The operator will need to provide an authorization code. The consultant will find out the relevant information within a few minutes and provide it to you;
visit the official website"Messenger". You will need to go to the "Support" tab, select the "Status" button, enter the name of your city and vehicle model, then click "View status".

To check repair status in the service ok Svyaznoy ru, you only need to know the identification number, which is indicated on the receipt issued when making an application for repair. A combination of numbers is entered into the "Authorization code" field, then the symbols from the picture are indicated, and the "Find out status" button is pressed.

What equipment can be repaired in the Svyaznoy service?

The Svyaznoy service center is very popular. They turn to specialists not only for warranty service, if necessary masters will restore broken equipment in just a few hours.

The reasons why many clients turn to the "Svyaznoy" service:

the ability to repair any equipment: portable devices, tablets, smartphones, digital cameras and much more;
the possibility of obtaining not only warranty, but also post-warranty service;
warranty extension service;
the warranty period for the repairs made is three months.

Is your equipment out of order? Now you know where to go! "Messenger" service revives any device, and easily prolong the life of modern gadgets.

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