Why is it hard to hear in the iPhone. The iPhone has a quiet speaker - why is the sound dull. Damage to the sound controller

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Now we will figure out the reasons why you cannot hear the interlocutor on your iPhone through the auditory / voice / conversational speaker (not to be confused with the polyphonic one). However, we recommend contacting the service center for qualified assistance if the breakdown is of a hardware nature.

This article is suitable for everyone iPhone models 11 / Xs (r) / X / 8/7/6 and Plus on iOS 13. Older versions may have different or no menu items and hardware support specified in the article.

The main causes of the problem

Have you noticed that during some calls on the iPhone the interlocutor is not heard? This problem is very common among iPhone owners.

Its reasons are as follows:

Ask your question to a specialist

Do not know how to solve a problem in the operation of your gadget and need expert advice?

• Dirt or malfunction of the voice speaker (put your ear to it).
• Errors in the operating system.

Let's take a look at how to solve the problem when the interlocutor cannot be heard on the iPhone.

Checking the connection level and volume

Initially you should check basic settings... It is required to make sure that during a call the volume level is not set at the minimum value. When calling, adjust the volume using the control buttons - a volume indicator with its current state will appear on the screen.

The user should also check if it is connected to the iPhone wireless headset, since there will be no sound in the receiver of the device in this situation. We check that nothing is connected to the dock or headphone jack, and that the gadget is not frozen in headset mode. You also need to go to "Settings", select "Bluetooth" and disable this option.

Cleaning the receiver (speaker slot)

The iPhone receiver will not function properly if it is dirty or blocked. It is necessary to perform the following steps, after each of the actions, checking the functionality:

• We check that the receiver in the iPhone is not blocked by anything (for example, a protective film of the screen, a cover). If you purchased new iPhone, then remove the plastic film from the back and front panels of the device.
• We check that the receiver hole is not clogged or blocked. If necessary, clean this hole with a soft-bristled brush. The brush itself must be dry and clean.
• Turn on the speaker when making a call. If this problem is saved, it may be due to signal reception or network. Try making the call later or at a different location.

Performing a forced restart of the iPhone

Very often, the problem with the speaker on the gadget is associated with an error in the software. To resolve the issue, we carry out a forced reboot of the device by holding down the "Power" and "Home" buttons (on iPhone 7/7 Plus and newer - the volume down button). This process will reset any existing errors.

IPhone Recovery

A more effective method of correction software error there will be an iPhone recovery. The work computer must have current version ITunes. On Mac, you can update iTunes on Mac App Store in the "Updates" section, and on Windows - go to the "Help" section, select "Updates" there. If iTunes is not installed on your computer, then download from the official resource https://www.apple.com/ru/itunes/download/ latest version.

We execute the following instruction:

After finishing

The problem is this: when you call, you cannot hear the interlocutor, i.e. if you call, then you do not hear the beeps and the voice of the interlocutor, if you transfer the call to the speakerphone, then the voice appears... This is a fairly common problem for the iPhone 6, judging by the number of people contacting our service center.

Broken speaker- this is the first thing that may seem, but in practice it turns out that the problem can be not only hardware, but also software. At home on your own without special equipment, it is problematic to establish the cause of the iPhone 6 malfunction, but we will name some of them.

Main reasons:

• Reboot phone if this is the first time a problem has occurred. To do this, you need to turn off the phone and turn it on again. Then contact the service center. Timely appeal for professional help will help to significantly reduce the cost of repairs.
• Firmware failure... If the sound disappears periodically, it sometimes works fine. In this case, you need to update the firmware on the iPhone 6;
• Third party programs... A quiet sound during a conversation on the phone may appear due to extraneous software. Check if you have installed in recent times any programs that may have affected the audio settings on the system. V this case you need to uninstall programs and restart your iPhone. As a rule, after such actions, the problem disappears.
• Quiet Mode Lever is in the "mute" position, while a red mark on the lever is visible on the phone. Switch the lever to another position.
• Headphones or the portable speakers were not removed correctly, so the quiet sound of the other person may suddenly appear. Therefore, we recommend that you remember whether you connected headphones before the appearance of this problem. Try plugging the headphone plug into the jack again and pulling it out gently. If that doesn't work, the problem may be with a damaged top cable or audio jack.
• Volume reduced to a minimum. If you cannot hear the interlocutor while talking on the iPhone, then first of all it is worth checking whether the system is not set to a low volume for conversations. To do this, press the volume up button during a call. If the volume is set to high level, and the interlocutor is still not heard - check if the problem appears when talking with other people. It is possible that the reason for poor audibility is on the other side of the tube.
• Speaker defective... The most common reasons for its breakdown is water ingress, which contributes to the appearance of a short circuit in the motherboard circuits. Also, the speaker starts to work poorly after dirt gets into it. If the safety net gets clogged, it will be problematic to hear the caller.
• Mechanical damage... If the phone is dropped, it can easily damage not only the speaker, but also the microphone. Damage to the audio loop or speech codecs on motherboard iPhone 6.
• Dust ingress... To eliminate such a problem, you need to disassemble the phone and clean the speaker holes, often dust and dirt gets there. In this case, we recommend contacting the service center.

If, after all the above methods, the volume of the voice also sounds soft or indistinct, then the problem is solved completely.

Service center ITcom guarantees a quick implementation of the necessary diagnostics of your device, as well as its high-quality repair in the shortest possible time.

What to do if you just stopped hearing the subscriber?

• When you notice the first symptoms of a breakdown, take the time to urgently contact the special service of the ITcom SC in Kharkov, where you will be provided with technically correct and urgent assistance. At the same time, it is better to have one company in contacts to resolve such issues, which has confirmed its professionalism and inspires confidence. We may well become such a service, since we offer a full range of services for the repair of modern iPhones and other simpler devices.
• In addition to everything else, our specialists will advise you, indicate the cause of the malfunction, and give a guarantee for the work performed. As a result, your iPhone will work for a long time and stably.

Attention, this is very important!

The main mistake of users- this is the decision to wait until the problem disappears by itself, and the iPhone 6 will fix itself. , is not comparable to buying a new smartphone, so you should not postpone a trip to the workshop.

Relatively recently, a client contacted us and reported that the interlocutor was hard to hear in his iPhone after the update. The sound appears only when you turn on the speakerphone. The above problem is quite typical for the sixth iPhone. Usually, there can be many reasons for a malfunction. The problem can be both hardware and software.

First, the user should reboot the phone. It cannot be ruled out that the firmware to be updated will fail. Often, the sound disappears or is significantly reduced due to the installation of some programs. Having identified such programs, you need to remove them, and then restart the gadget. You should also check how correctly the speakers or headphones were removed before the malfunction occurred (you can reconnect the accessories to the jack, and then carefully remove). Another cause of damage may be the audio jack or a damaged top cable. Also, it is often necessary to look for a malfunction on the other side of the "wire". Several Yet possible reasons- this is the penetration of moisture or dirt into the inside of the gadget body, as well as shocks and falls, as a result of which not only the speaker, but also the microphone, speech codecs or audio loop may be faulty.

24.06.2018

The situation when the owner of the "apple" device observes poor audibility of the interlocutor's voice when calling is a fairly common problem. Moreover, if you place a call on loud mode communication, a voice appears. As the experience of many users shows, this problem is most often typical for gadgets of the sixth version. Repair shop specialists note that in iPhones 6, as well as iPhone 5, 5S and other phone models from Apple, the sound disappears very often, which is the reason for the owners of these gadgets to contact for repair.

It is also essential for telephone communication that a proper communication culture and speech discipline is maintained. Normal listening partners should speak slowly and clearly, and allow sufficient breaks. Also useful if important information such as names, addresses, are transmitted in writing, as the risk of misunderstanding is high. It should be understood that people with hearing impairments sometimes refuse to call. Since communication without visual support is often very difficult for stakeholders, an appropriate “daily form” must be considered.

If you have such a problem as it is hard to hear the interlocutor on the iPhone 6 or iPhone 5, read this article. It lists the most common causes of this problem and how to fix it.

The main reasons for poor hearing on iPhone 5 and 6

Summarizing the experience of repairmen, we can conclude that when the interlocutor is hard to hear in the iPhone 6, the reason for this is one of such factors as:

In conclusion, it should be emphasized that even best technology are useless if people don't use it properly and pay no attention to important framework conditions. Thus, the simple yet effective rules for telephone conversations with hearing impaired people described above must be internalized and implemented before attempts are made to solve language comprehension problems.

The use of the telephone is very common, since Alexander Graham Bell established the basic principles of its operation a little over a hundred years ago. The telephone allows us to contact other people immediately. In fact, we all receive several calls a day, however, we do not all follow basic standards of courtesy and education with our interlocutors.

1 Broken speaker of the device. Moreover, the problem may lie both in the hardware and in the software part of the device. It will be extremely difficult for the user to cope with such malfunctions on his own. However, it is worth mentioning some methods that may return sound, and the owner of the smartphone will avoid contacting a repair shop. 2 Influence extraneous programs and applications for sound quality. Few people think that serious violations can be caused by such a trifling cause. However, it should be excluded as well. To do this, you need to look at what software you installed on the device, especially in recent times... Next, you need to figure out which of the uploaded and installed programs could provide Negative influence on iPhone audio settings. If any are found, further plan The action is very simple - you need to remove programs from your smartphone. Usually after that, the sound functions of the device are normalized, and the sound becomes clear and beautiful, as before. 3 Finding the silent mode lever in the “mute” state. At the same time, the lever is marked in red. What is required from the user in such a situation? Nothing complicated - just switch the element to a different position. 4 Improper removal portable speakers... Due to such a misunderstanding, of course, the sound cannot disappear completely, but its quality will deteriorate significantly. Most often, the sound becomes quiet, like a whisper. Therefore, try not to forget if you connected headphones to your device today, and was it after this action that a problem arose? If everything converges, the source of the problem, and therefore its solution, has been successfully found. In such a situation, it is required to re-insert the plug into the jack, and then remove them. 5 Damage upper loop or an audio jack. In this situation, as in the previous one, complete disappearance of sound is not observed, but it becomes barely audible. Although, if the volume of the sound during a conversation is not very good, do not worry and immediately think that the device has serious malfunctions or breakdowns. You may have accidentally exposed on your device low volume for conversations. If this is the problem, you just need to press the volume up button during the conversation.

First, turn off your phone and then turn it on again. If there is still no sound, you will have to carry the device to a specialist for diagnostics. Remember that the sooner you contact a professional, the cheaper the repair cost will be.

In a situation where the sound did not disappear completely, but disappears only sometimes, an action such as updating the firmware on the iPhone 6 can help.

When we are on the phone, they cannot see us physically, but they can “imagine” us with great ease; everything will depend on the behavior we have on the phone. Remember that the phone is designed for many first impressions that are taken from the facility; therefore very important aspect for consideration.

General rules to consider when receiving calls. Pick up the phone. When you pick up the phone, answer immediately without waiting for your caller. You must quickly identify, you cannot make them recognize their voice; this can be somewhat harsh for the person you are talking to.

If the button is turned on, and the owner of the iPhone 6 is still bad or does not hear the interlocutor at all, it is possible that the problem is not with his device, but with the device of the person he is calling.

6 Faults (not breakdowns) of the speaker. Often this is caused by the ingress of moisture inside the case, which results in the occurrence of short circuit in the "motherboard" circuits. The same can be observed due to contamination of the element with fine debris and dust. Specifically, the protective mesh is most often contaminated. And if this happens, the audibility during the conversation may not be perfect. 7 Mechanical damage. It is obvious that dropping or bumping the device can damage the microphone or speaker to varying degrees. According to the experience of specialists, the most often damaged audio loop or speech codecs in motherboard iPhone 6. 8 Dust spills. Above, we have already said a little about this problem, but let's dwell on it again to tell you how to fix it. Logically, it is clear that in such a situation it is necessary to clean the protective mesh from dust. To carry out this procedure, it is better to contact a repair shop. The service is inexpensive, and under the supervision of an experienced craftsman, it will be done with high quality and without damaging other parts of the smartphone.

The above were the main sources of problems with sound in iPhones 5 and 6. If, after taking all the steps to improve or return the sound, it does not return or its quality leaves much to be desired, then you cannot do without serious repairs. In such a situation, the matter is solved, as a rule, not by repair, but by a complete replacement of such important detail like an auditory speaker.

Never disconnect the handset and carry on a conversation with the other person in essence. He smiles a little, this gesture helps to prepare a kind intonation. Smiling has been shown to be effective, express joy and good humor. Use it!

You shouldn't have anything to interfere with communication. Always have a pencil, paper, and your personal agenda. Don't just say yes? or what? This shows a lack of manners. Say hello and identify yourself by being able to say "visit you."

A number of tips on how to correct the situation in case of insufficient audibility of the interlocutor when talking on an iPhone 6 is given by the manufacturer himself. Below are the most effective ones. If you are facing a problem poor audibility on an "apple" device or, even worse, with complete absence sound, take a close look at these recommendations. Perhaps, with their help, you can correct the situation on your own, avoiding looking like a repair shop and unnecessary expenses.

Don't say “they'll see you right away” if you really have to wait, in many cases, a few minutes, listening to annoying waiting music. First, deal with people always with you. Place the microphone next to your mouth, do not place it on your shoulder.

When this is done, they usually stumble. Speak slowly, with the correct rhythm, no matter what you say. Speaking slowly will not only help them understand you better, it will give you security, peace of mind, and encourage the flow of your ideas.

If speech, diction, and expression are not good, they may not understand you or do it wrong. Your voice should sound clear, pleasant. Don't use a tone of voice that indicates indifference or reluctance. No matter how bored or busy you are, you should always be kind, patient, and tolerant when you are on the phone.

So, Apple advises in case of problems with the implementation of sound functions in smartphones:

• Try to increase the sound volume. This is done in an elementary way - using the sound volume control buttons. In the process, you need to make sure that the sound level indicator appears on the display, i.e. its volume.
• Check the audio headset connection. If a headset is connected to the device, the sound in the speaker will be 100%. To fix this state of affairs, you need to complete only 2 steps:
• Clear the receiver. Not for the first time throughout this article, we repeat that the reason inadequate quality sound in the phone from Apple can become a banal contamination of the protective mesh of the receiver. To resolve this problem, Apple recommends taking steps such as:
• Check the functionality of the receiver. If you suspect a problem with the receiver is causing the problem, do the following:
• Reboot or update your smartphone. Oftentimes, doing one of these actions will resolve the audio issue on the device. To do this, you need to restart the iPhone and retest the system. If after that the sound does not appear, you need to update operating system to the newest version.

• Check that nothing is plugged into the headphone jack.
• Go to the gadget settings section, select bluetooth and disable this option.

After completing the above steps, the sound should appear again.

Try to instill confidence and security, this will make your partner think they are dealing with an effective entity. When you receive a call, pay attention to the name of the person and the person who called you. If you don't understand the name, ask if you can write it down.

If they give you a name, you should keep that in mind in the future, being very positive to name it if you recognize their voice in future calls. Listen carefully to what they have to tell you and avoid interruptions until you are done so you can pinpoint exactly what it means.

• See if the receiver is blocked, which may occur due to covering it with a cover or film. If the device is new, protective film made of plastic from both panels - front and rear, must be removed.
• Carefully inspect the protective film, and if dirt is visible to the naked eye, you need to wipe the element with a small brush. But, it is important to remember that the brush must be absolutely dry, in order to avoid moisture getting into the device. As any iPhone user knows, moisture is one of the main enemies of the device, which can lead to serious damage to internal parts.
• Turn on the speaker during a call. If, during this action, the sound remains of poor quality or it will not be there, therefore, there is a problem with the network or with signal reception. In such a situation, you can try to call another subscriber a little later or elsewhere.

• Enter the program voice recordings, create a short recording of an audio file.

• Click on the icon at the top of the display. The audio output between the receiver and the speaker will be switched.
• Click the appropriate button to record audio using the gadget's built-in receiver.

If you then hear a clear, clear recording High Quality, which means that the problem lies in the network of the company - the telecom operator or in the system voice mail... And if the misunderstanding is still not resolved, it would be correct to contact the device manufacturer directly. This can be done through the official website by writing to the support service.

If you have no choice but to interrupt, you should do so as politely as possible. While you are listening, you should pay attention, but avoid the typical abstinence. If you receive a call from a different department, don't blame your caller; communicate information about the department and the competent person. Call forwarding whenever possible.

If you need to go through a call and the line is busy, inform your subscriber, and if you want to wait, they will say “Sorry, the line is still busy” every 25 seconds. When the line is clear, tell him, "I come through and thank you for what you expect." Who's waiting for whom if they name your essence?

If none of the methods given above - both from specialists and from Apple company, did not help, do not waste time. As soon as possible, contact one of the certified repair centers or the support service of the manufacturer of "apple" gadgets.

In the same entity, you will be waiting for the lowest rank in the organization chart. From another object: - At the same rank, wait outside. - At a lower rank, wait outside. Whether at home or work, if the call is not for you, do not call another person yelling and not getting on the device when arming. Do not make any comments while the device is turned off.

If the wait continues for a while, go back and excuse me by saying, "I'm sorry I kept you waiting." If you foresee that the search may take long time, tell the other person about the approximate waiting time, or ask if you want to call later or call when you have information.

09/23/2016, Fri, 13:09, Moscow time, Text: Valeria Shmyrova

IPhone 7 and 7 Plus owners are reporting sound quality complaints en masse during telephone conversation on forums Apple support... Having received such a complaint over the phone, the company offers to send the device for repair.

IPhone 7 owners complain about sound quality

IPhone 7 and 7 Plus users complain about poor quality sound during telephone conversation... Some of the complaints were received by the AppleInsider resource, some more were voiced on the forums Apple support.

If you leave messages to third parties, please attach the following information. Object name and caller... The name of the person you wanted to talk to. He anticipates your replacement in moments of absence, and does not leave the phone unaided.

Don't end all over again, or overnight. End the conversation nicely and hang up neatly. You can say goodbye by saying, "Thank you for calling." How to respond to angry calls. Avoid them when you can, don't get carried away by bad moods. She answers calmly and slowly.

Tell him that his behavior is wrong, and if he persists in his attitude, you should tell him that you will hang up, waiting to be able to have an intelligent conversation at another time. If you persist in your attitude, we will have no choice but to hang up.

One of the users of the support forums stated that the interlocutor's speech during a conversation sounds as if from a distance. In response, several other users shared the problem of “distant” sound. Most of them, including the author of the very first complaint, are the owners of the iPhone 7 Plus.

Company reaction

According to one user, when he called Apple Customer Service, he was asked to record a voice message and play it using the speaker that is used for the telephone conversation. After listening to the message, the service employee agreed that the sound was different from normal. The owner of the device was offered to either send a smartphone for repair, or contact the nearest Genius Bar - section technical support at Apple retail stores.

It should be borne in mind that dating the phone angrily, leaving the interlocutor with a word in his mouth, is one of the most serious signs of an offense. What you should never need to do is hand over the call to another person in your organization. General rules to consider when making calls.

To be brief, maybe you have all the time in the world, but probably not your interlocutor. You must have prepared a plan for what you are about to say. If you are mistaken, remember that this is not the mistake of the person picking up the phone. Think before calling if this is the right time to do so.

Massive Complaints Appear on Apple Support Forums iPhone owners 7 on the sound quality during a telephone conversation on

Users clarify that when enabled speakerphone or listening to music without headphone iPhone 7 sounds pretty normal. The problem with "distant" sound during a call can be slightly mitigated by lowering the volume. On the support forums, Apple employees refer to the standard guide "What to do if you can't hear sound or hear distorted sound from your iPhone, iPad or iPod" in response to user complaints. Users, in turn, state that they took all the steps indicated in the manual, but this did not solve the problems.

If you need to clarify names or numbers, use simple and universal codes... When you make a mistake while dialing a phone number, you should always apologize and not hang up without saying anything. If you call from outer house or office, be very brief and use the right conversation. A high tone indicates a lack of education, but too low a tone can be considered very secret, and it would be wrong.

If a call is made from shared phone, you should be concise. Use the correct tone of voice and gesture as little as possible. Limit private calls to work from friends or family. Its duration will be as short as possible, as in many cases this is not the best time to receive these types of calls.

Network search problem in iPhone 7 and 7 Plus

This is not the first problem faced by iPhone users 7 and 7 Plus. A few days ago, device owners began to complain that the smartphone does not see mobile network after disabling the "airplane mode". The company advised users in such cases to reboot the device, and if that does not help, remove and reinsert the SIM card. In some cases, Apple does not rule out replacing the smartphone. In response to a question from AppleInsider, the company said the problem was most likely caused by a "slightly crooked SIM position."

Don't call too early in the morning or late at night. If you are calling home with young children or the elderly, be very careful with your calls and watch the times when you make them. It is not entirely correct to name the time of the meal, it is interrupted and usually quite annoying.

The best formula for admission with secretaries, registrars and other "filters" is to treat them with respect and dignity, rather than treating them as obstacles to jumping. If you acknowledge the existence of secretaries and treat them correctly, with general courtesy, you will be at the top of your list of loved ones.

Sizzling iPhones

A few days ago, complaints from the first owners of the iPhone 7 and 7 Plus have already appeared on the network. They talked about inside a smartphone under high processor load. Among others on strange sound complained the authors of the IT editions 512 Pixels and TechCrunch. Many reports of the strange hiss were posted on Twitter. The company did not comment on the situation, but offered to replace the smartphone in response to a personal request from the user.

The secretary you like is pleasant and will manage to transfer the calls, make sure your messages arrive and will ultimately do their best to help you. You don't need to send flowers or candy to gain the trust of secretaries. Research their names and call them when you call or visit them.

If she knows your voice over several calls and seems to want to do business with you on the phone, do the same. When you call, if they answer you from whom, always answer with your name and the name of your face, so you avoid the second question: to which object does it belong?

In addition, iPhone 7 and 7 Plus owners are having problems with home button, which became touch-sensitive in the new models. The button reacts only to the touch of conductive objects, that is, for example, it is impossible to press it while wearing a glove.