Why does the appstore not work on the iPhone. App Store won't open: what to do? If AppStore doesn't work on MacBook
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In this article, we will look at the reasons why your iPhone / iPad / MacBook does not enter the AppStore and why the AppStore does not work in principle. It also gives advice on what to do to solve the problem.
The AppStore usually works smoothly, but sometimes users are faced with the fact that the app store becomes unavailable. The problem may be on Apple's side: there are cases when the AppStore simply broke, ceasing to function all over the world. Such situations are extremely rare, and users learn about them quickly enough from social networks... More often than not, a problem is caused by incorrect work the device itself.
When iPhone / iPad does not enter the AppStore
If your iPhone won't go to the AppStore, try signing out of your Apple ID and then signing in again. If you have problems launching the store on iPad, try similar steps:
Immediately after logging out, click "Sign in" and enter the data for authorization via Apple ID. If this does not help, make sure that in the same section there is a check mark next to the AppStore item. Sometimes it disappears after the next system update, as a result of which the store stops launching.
Another reason why the app store is not working may be incorrect settings time, date and region.
- Open the settings, section "General".
- Go to the subsection "Date and Time".
- Turn on automatic detection of settings or set them manually.
Pay attention to the parameters of the Internet connection. If used mobile traffic, make sure that the tariff has not run out of data package. At using Wi-Fi make sure the connection is correct. To rule out connection problems, run on mobile device browser.
Sometimes users are faced with the fact that after updating iOS, the AppStore icon itself disappears. To get it back:
After completing these steps on iPhone screen or iPad, the missing icon will appear, and the store itself will open without any problems.
If AppStore doesn't work on MacBook
On a MacBook, it can also be difficult to launch the AppStore after a system update. The most common cause of a problem is that the program cannot connect to Apple servers... To fix the problem:
In some cases, the program is uninstalled after the update. To restore it, you need to download the software update package for Mac OS X 10.6.6 (Combo) to your computer. But first you need to make sure that the program is really not there: sometimes only the icon disappears.
- Open Finder.
- From the Transitions menu, select Programs.
- See if the AppStore is in the list of programs.
If in the list installed applications there is no AppStore, then proceed to download and install the update, after which the problem with launching the store will be eliminated.
Restarting the AppStore
If the AppStore starts but does not work on your mobile device, try updating it. In fact, the application is a browser, but it does not have a separate Refresh button. Therefore, you have to use a little trick: press the button on the bottom panel 10 times.
Leading analyst Eldar Murtazin had a problem - App Store does not want to download updates or any pages.
Unfortunately, even the store Apple apps not always able to work stably. Most often, the problem lies in the device itself, rather than in the company's servers.
1. Check your internet connection
This must be done first. The active icon of Wi-Fi, 3G, LTE does not mean anything yet, the network can trite "dull".
Solution: open in Safari browser any web page.
2. Check the status of Apple servers
Sometimes it happens that Apple servers crash, which leads to the shutdown of some services, including the App Store.
Solution: read the news on the site, or check directly the status of the system at this link.
3. Retry the update
As strange as it may sound, pressing the button again Refresh can fix the situation.
Solution: go to App Store -> Updates... Disable the download of the update and try again. And so several times. This often solves problems with downloading updates and the performance of the entire App Store.
4. Check the date and time
If the date and time does not match your time zone, there may be problems connecting to Apple servers. The problem is rare, but you shouldn't forget about it.
Solution: go to Settings -> General -> Date and Time... Turn on the toggle switch Automatically.
5. Stop downloading the program manually
Application in status long time, can cause the entire App Store to malfunction.
Solution: Tap on the frozen icon to stop downloading. Repeated tap can resume it and fix problems with updates.
6. Turn on / off Airplane mode
Internet connection problems can occur due to local network problems.
Solution: open the Control Panel and double-click on the Airplane Mode icon (airplane icon).
7. Check the settings
It often happens that you have accidentally or intentionally turned off software updates in your iOS settings.
Solution: go to Settings -> iTunes Store & App Store... Turn on the toggle switch Updates.
8. Remove the defective application
Not always tapping on the program icon will fix the problem. Sometimes it will take complete removal program and its reloading.
Solution: hold down the problem icon and click on the cross to uninstall the application.
Search Spotlight for the name of the program to make sure it no longer exists. Open the App Store (if it works) and re-download the app.
If the icon has not disappeared, then uninstall the program via Settings -> General -> Storage... Select the app and uninstall it.
9. Activate startup programs
If you have multiple iOS devices, start downloading the second app on the device running the App Store.
Solution: Open Settings -> iTunes Store & App Store. Turn on the toggle switch Programs.
Then download some application from the App Store on the second device, or through iTunes app for Mac and Windows.
After the start of the download, the buggy application can continue downloading, and the App Store will work.
10. Re-login to the App Store
Access to account data can occur with varying success, therefore it is recommended to re-authorize.
Solution: open the App Store and go to the tab Selection... Tap on the account name and select Log off.
11. Refresh the page in the App Store
Connection problems - only 50% of possible situations. Sometimes the store application itself can be "dull".
Solution: Press the non-working tab button on the bottom panel 10 times in a row. It could be Selection, Updates etc.
12. Reboot your iOS device
Oddly enough, but sometimes a complete reboot of the iOS device can also fix the program's performance.
Solution: hold down the Power key for 3 seconds, select Switch off... Then turn on the device again.
13. Connect to iTunes
Often times, App Store performance issues can be resolved by connecting your device to your computer.
Solution: Connect the iOS device to a PC or laptop running iTunes.
14. Perform a hard reset
If the above methods did not help you, it remains last option reanimate the App Store - full reset devices.
Solution: there are two stages. The first one is Reset network settings. Go to Settings -> Reset... Please select Reset network settings.
If this does not help, then a complete reset of the device remains. Being in the same section and creating backup iOS device, select Reset all settings.
15. Reinstall the firmware
The last reliable is a complete reinstallation iOS firmware... To do this, you have to switch to DFU mode.
Solution: create a backup copy of the iOS device (we will restore programs and their data from it). Connect the gadget to your computer, launch iTunes.
Hold down the Power and Home key at the same time. Hold for 10 seconds. Wait for the reboot until the Apple logo appears.
When the apple appears on the screen, release only the Power button.
The iTunes cable logo appears. As soon as iTunes writes that the iOS device is in recovery mode, click on the button on the pop-up window Restore.
Will begin automatic loading the latest current firmware and reinstalling it.
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Articles and Life Hacks
Unfortunately, store problems are not uncommon. In particular, many owners of Apple smartphones and tablets complain that the App Store does not open.
What are the ways to solve this problem? Here are some valuable recommendations.
Causes and some solutions to the problem
- It is possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen.
- Unfortunately, official confirmation that the situation is temporary cannot always be found on the company's website. However, it is worth trying to re-enter the store later.
- Oftentimes, the problem can be device related. To begin with, you should try the simplest: get out of account, restart your smartphone or tablet for a while and log back into your account.
- To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on "Apple ID", and then - "Exit".
- After rebooting, they enter the password and try to log in again.
- Often, these simple manipulations are enough to make the store work again.
- If they didn't help, you might want to try resetting your network settings.
- An even more radical way is to reset the settings of the device itself - however, it is worth taking care of backup to restore the entire important information contained on the gadget.
- It also happens that the firmware update helps.
- The owner of the device can always ask for help from specialists - for example, to the service technical support or the nearest service center.
Other ways to solve the problem
If the problem occurs after the user has updated the system, they should try the following steps.
- We go into the settings and go to the menu responsible for the App Store and iTunes Store.
- We check if it is ticked and, if necessary, put it.
- Some iOS device users complain that they cannot download updates from the Apple store.
- In such a situation, you should go to the "Updates" menu and wait a while.
- It is quite possible that the problem will disappear by itself in a few minutes - simply because the system is "slowing down".
- You should go to the device settings, then go to the "Touch ID and password" menu and enter the password.
- Then they try to uncheck and exit the App Store and iTunes Store menus.
- The next steps are to reboot the device and re-enter the menu.
Whether you are using your iOS, Mac or Windows device to connect to one of the stores digital content Apple, you may be plagued by "Unable to connect to iTunes Store" or "Unable to connect to App Store" errors. This can happen at any time, even the most inconvenient moment, when you try to use the App Store, iBooks store and even iTunes.
Can't connect to iTunes or the App Store on iOS: what to do
If you are having trouble connecting to the App Store, or any of Apple's other online digital content stores through any of your iOS devices, be it iPhone, iPod or iPad. There can be many reasons why this is happening. Sometimes it can be a problem with wireless network, a disconnected internet cable, or it is because the drivers are not up to date. You can follow the next steps to help resolve these issues.
Check your date and time settings
If the date and time on the device is turned off, Apple's digital content stores are clearly not going to like it. To check your date and time settings, you need to do the following:
Make sure your system is up-to-date with iOS
Another thing you can check is to make sure that your iOS version updated. To do this, check for updates, this can be done by following the instructions below.
Make sure you have a good data connection
If you are using Wi-Fi, make sure you are connected to the correct Wi-Fi networks by going to "Settings", and opening the item "Wi-Fi", as well as whether your signal is strong enough.
Checking Wi-Fi settings connectivity If you use cellular, check if you have data cellular network configured in Settings> Cellular and make sure your signal is strong enough for a decent network connection. You should use LTE if possible, as it usually has the best data transfer rates.
Turning on the use of Cellular Disable active VPNs
If you are using a VPN that can block Apple's digital content storages, then you should immediately disable the VPN from Settings> VPN to see if you can connect or not. If everything works after you disconnect your VPN, then it means that the VPN has been your problem all along.
Turn off VPN Do other devices on the same network have the same problem?
You can check if the problem is just your device or the problem with Apple servers by checking another iOS device or another Mac or PC to see if those computers are also having connectivity issues. If the problem is present on all devices, then most likely the problem is that Apple's servers are intermittent, and you should try again later.
Make sure there is no problem with the router.
You should never rule out that with your wireless router may have problems. If you see endless error messages, you can also try resetting your router, and thus resetting your internet connection, and that might fix the problem.
No connection to iTunes or App Store on Mac
As on iOS devices, at using Mac App Store, iBooks Store, or iTunes Store may experience similar connection issues. Here are some steps you can take to fix connection problems on your Mac.
Make sure your software is up to date
The Apple OS X operating system uses two key applications to connect to the network, namely, online digital content stores - Safari and iTunes. If you are using outdated version of these software products Apple could block their connection to digital content repositories from a security standpoint.
You can make sure both are up to date by launching the Mac App Store and clicking the Updates tab, then installing updates if necessary.
Go to the "Updates" tab Make sure your firewall isn't blocking Apple digital content stores
Mac users have access to firewall settings, but only for incoming connections. Third party software a firewall like LittleSnitch will block outbound connections. Make sure your inbound and outbound connections allow you to use the Mac App Store, iBooks, and iTunes.
To check incoming OS X firewall connections, you can launch the System preferences application from the Menu Bar, then click on the Security & Privacy panel and open the Firewall tab. Here you can unlock the firewall settings and click the Firewall Options button to configure the allowed and denied options.
Unlocking firewall settings Make sure VPNs aren't blocking access
As with iOS, you can check if your Mac is connected to a VPN that might restrict access. Typically, VPN software is accessed from the menu bar when in use.
Checking if Mac is connected to VPN Resetting your router or modem
Insofar as Mac computers can use wireless or wired connection to the Internet, you can try resetting your wireless or wired router, this may fix the problem.
Sometimes, router issues can be the cause of iTunes Store and App Store connection errors.
Check Apple Server Status
To see if the problem is with Apple's servers and not your Mac, visit the System Status webpage, which will alert you to any glitches in Apple systems. If all items are marked green, then the problem is most likely related to your computer, and not to the servers.
Can't connect to iTunes or App Store on Windows
If you're having trouble connecting to the iTunes Store on your Windows PC, you can follow some of the following steps and hopefully this solves your problem:
Make sure iTunes is up to date
Since Apple is pretty strict about timely software updates, the issue could be related to an unsupported version of iTunes. Make sure your computer has latest version iTunes.
Check network settings
Your network connection may be the reason for the inability to connect. Try to make sure you are connected to correct network Wi-Fi, or check if your router is working. You can reset your router if needed.
Make sure proxies or VPNs are not causing you problems
As mentioned in the iOS and Mac troubleshooting steps above, VPN servers and proxies can cause problems connecting to certain servers. Try disabling them and then trying to connect to the iTunes Store again.
Check your antivirus software
Some antivirus software can flag iTunes as a third-party insecure program, and can block its Internet access privileges. Since antivirus software is common on Windows, this is a great place to check.
Check Apple Server Status
Just like Mac users, Windows users can visit the Apple Server Status web page to see if any of its services are disconnected during a connection attempt.
ITunes and App Store connection errors can occur at the most awkward moment when you try to download new game or update the application, it always brings pain and anguish. Fortunately, this problem is quite solvable, there are many ways to find the cause of its occurrence and effectively eliminate it.
10.08.2017
A common problem for device owners Apple often it is an error when connecting to services of the same name, be it the App Store, iTunes Store or iBooks Store.
The messages displayed on the screen may vary, but, as a rule, the reasons for all these errors are similar. Examples of messages:
- "Failed to connect to the iTunes Store"
- “I can't connect to the iTunes Store. An unknown error has occurred "
- “Failed to complete iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later "
- “ITunes could not connect to the iTunes Store. Make sure your network connection active and try again "
- “Failed to complete iTunes Store request. This network connection could not be established. An error has occurred in the iTunes Store. Please try again later "
General solutions
First of all, regardless of the problematic device, you must follow the steps below.
Method 1: Check Internet Connection
The most common reason is a lack of connection between the device and Apple servers. First of all, make sure that the device is connected to the Internet.
Open any website in a browser. If there is no connection, if you are connected to the Internet via Wi-Fi, restart your router device (router, switch, etc.). Check its settings: the router software should not block access to Apple servers and ports. If you are using a public network (in public places, educational institutions, offices, etc.) and do not have access to configure the router, contact your network administrator. If the settings are in order and there is still no Internet connection, contact your ISP.
Method 2: check the status of Apple services
Sometimes the connection error is not caused by a problem on your side, but on Apple's side. To exclude this option, check the status of the company's services in your country by following the link.
Method 3: Checking the set date and time
Incorrect date and time on the device can cause a large number of errors, especially related to connecting to remote servers... Make sure that these parameters are correct for your time zone.
Method 4: Re-login to your account
Sometimes, to solve the problem with access to Apple services, you just need to log out and log back in to your account.
If after logging out of your account it turned out that you cannot remember your password, use the recovery service by clicking on the corresponding text.
Additional solutions
If all of the above steps do not work, follow the additional instructions below (based on your device type).
Mobile devices (iPhone / iPad / iPod)
In case of use cellular communication to access the Internet, you need to check the following:
It is also worth noting that when using cellular communication, there may be problems with loading heavy objects. For this purpose, it is better to use a Wi-Fi connection.
Computer (Mac)
Check your standard firewall settings. Although by default it is set to automatically skip all connections from Apple programs, there are cases of accidental or deliberate change of settings. Help solve this problem can reset the cache of approved certificates.
Computer (Windows)
First of all, make sure that the computer contains third party programs that control network traffic (firewalls, antiviruses, etc.). They, along with standard means can block connections to Apple servers. Disable all software that controls network connections(and also turn off the proxy connection if used) and check if the problem is resolved. If the answer is yes, you need to make changes to the settings of these programs, adding permission to connect to the services of the App Store, iTunes, etc., or leave them disabled.
If all the manipulations specified in this manual did not help solve your problem with accessing the iTunes / App Store, you need to contact the official