Tracking your order by track number. Free tracking of postal items. Tracking postal items by identifier

The Russian Post State Enterprise (FSUE) was established by a government decree of September 5, 2002. The enterprise was officially registered and adopted its Charter on February 13, 2003.

Russian Post has 86 regional branches, 42,000 branches and about 350,000 employees in its network, of which 87% are women. The company provides delivery and postal services on site Russian Federation an area of 17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering mail to 2,600,000 road, 1,200 air and 106 rail routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays an important role in the national infrastructure. The company has a huge impact on the development of other sectors.

Every year, Russian Post employees receive and send over 2.4 billion. parcels and postal items, 1.7 billion printed products, 595 million utility and other bills, 488 million pensions and benefits, and 113 million remittances.

The company operates under the leadership of the Ministry of Communications and mass communications Russian Federation. The main office of the company is located in Moscow.

Russian Post history

On June 28, 2002, by the decision of the Government of the Russian Federation, new concept to restructure the system postal service on federal level... This concept involved the unification of all post offices in the country into one organization for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

The range of activities of the Russian Post has been supplemented over time retail, federal money transfer service, express delivery EMS, photo printing and many other services.

Tracking parcels of Russian Post

The parcel tracking system "Russian Post" allows all clients of this company to check the postal status online. The system quickly generates data and provides all available information about the parcel and where it is at the moment.

Tracking numbers of Russian Post parcels

Tracking codes for Russian Post parcels differ in type and may have a different look.

Packages, small parcels and registered letters are tracked using a 14-digit number.
Parcels and parcels are assigned special code which consists of 4 letters and 9 numbers:
- The first 2 letters indicate the type of shipment
- 9 digits - unique departure code
- The last 2 letters represent the country from which the package was sent
EMS parcels - international express delivery of items. The tracking number for EMS parcels is the same as for regular international parcels, except for the fact that the code starts with the letter E

Examples of parcel tracking numbers:

14568859621458 - internal code tracking the parcel
CQ --- US (CQ123456785US) - package or small shipment from the USA, postal packet
RA --- CN (RA123456785CN) - parcel from China
RJ --- GB (RJ123456785GB) - package from Great Britain
RA --- RU (RA123456785RU) - if the parcel was not registered before entering the territory of the Russian Federation, the Russian Post may assign an internal tracking number.

Tracking numbers of the Russian Post are compiled in accordance with the international standard S10, allowing both the sender and the recipient to track parcels, and the introduction of an electronic tracking system for Russian mail mails makes this even easier.

How to track a parcel of Russian Post?

In order to find out where your package is located, you need to pay attention to the following.

You must use the tracking number of the Russian Post to find out information about the estimated time of arrival and other details. This is a special tracking code that is unique to any package. It must be provided to you by the sender (online store, company or individual).
Complete the search box at the top of the webpage with this tracking code.
Click the "Track" button and wait until the report is ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including express mail EMS. Domestic shipments of the Russian Post are tracked using a 14-digit track code, the first six digits mean the postal code of the sender. International shipments of Russian Post begin and end with 2 letters, the first two mean the type of parcel, and the last two - the country of the sender.

How to track a parcel on the territory of Russia?

It is quite simple to track the parcel of the Russian Post on the territory of the Russian Federation. In order to start tracking the parcel, you need to have the parcel's tracking code on hand. Russian Post tracks shipments using 14-digit slate tracking codes for domestic parcels and 13-digit codes for international shipments. For a quick and easy tracking of your Russian Post parcel, enter the parcel's track number in the field above and BoxTracker will check your parcel and determine its location.

How to find a parcel by tracking number of Russian Post

Russian Post parcels are located by postal tracking number. Tracking numbers for domestic shipments contain 14 digits, starting with the postal code of the sender or the branch that issued the parcel. For example, if the parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with the index 123290, then the departure code will look like 12329000000000. International parcels processed by Russian Post can be tracked by a standardized 13-digit code, typical for international mail for postal services around the world. The first two letters indicate the type of shipment, then 9 unique digits of the shipment, and the last two letters indicate the country code of the sender.

Tracking ZA..LV, ZA..HK packages, shipments and deliveries

This type of parcel differs from other international shipments in that these parcels are circulated according to a simplified system thanks to the cooperation of the Russian Post with the most popular internet store of citizens of the Russian Federation - Aliexpress. Thanks to this cooperation, the procedure for registering parcels with Aliexpress has been simplified, making the shipment faster and cheaper. Such parcels have tracking codes of the type ZA000000000LV, ZA000000000HK.

Tracking ZJ..HK packages, shipments and deliveries

Parcels with track codes starting with ZJ are parcels of purchases made by Russians from the Joom online store. As in the case of Aliexpress, Joom entered into a partnership with Russian Post, thereby reducing the cost of shipping parcels from Joom, as well as significantly speeding up the shipping process from registration to shipment time.

Joom parcels can be tracked in one of three statuses:

Package sent
The parcel arrived at the department
The parcel has been received by the addressee

Tracking packages from China

Postal parcels from China may not have complete information about the location of the parcel, but the most important information you will have it in your arms. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China pass through postal centers in Latvia and Hong Kong on their way, which is why the letters LV and HK are assigned at the end of the track code, and not CN.

What should I do if I cannot trace the parcel?

There may be several reasons why the track number may not be tracked. Most of these reasons are easy to resolve, and sometimes do not need a special solution. The main reasons why the package is not tracked by track number:

Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked until 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the package begins to be traced in the system.
Tracking number is incorrect. In this case, it is necessary to clarify the track number again with the seller or the sender. Also check the spelling of the number. You may have made a mistake while copying or typing a number on the keyboard.

In any case, do not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will be refunded the money spent.

Date of publication: 19.01.2018

Any registered postal item, be it a parcel, parcel post or registered letter, has an individual track number. Using the track number, the sender or recipient, or any other person who knows this code, can track the movement of the parcel or registered letter from the moment of acceptance to the moment it is received by the final addressee. But how do you find out the track number of a parcel sent by mail?

So, after registering the parcel at the Russian Post office, the parcel is assigned a unique track number. In this case, the track code is indicated in the check-receipt, which, without fail, the mail operator hands over to the sender.

The number we are interested in consists of 14 digits. In this case, sometimes the last digit is indicated with a space - it must also be taken into account.

The track number in the check can be indicated after the words: “ RPO No.….», « Mail ID number" etc. But in any case, it will not be difficult to find the combination of 14 numbers we need.

If you are the recipient of a parcel or registered letter, then for tracking, find out the track number from the sender. Online stores and private sellers very often provide the tracking number themselves, without any additional request from the buyer.

How to find out the track number of a parcel if you have lost a receipt

It happens that the check is lost or someone threw it out of the household. After all, few people keep receipts from the store, and how is a postal check better?

The check-receipt, which is issued by mail, must be saved without fail, not only in order to find the tracking number of the shipment at the right time, but also in case of loss of the parcel - the check will be needed to write a search application.

So how do you find out the track number of the parcel if the receipt was lost? The only option in this case- again contact the Russian Post office from where you made the shipment and ask to see the track number based on your name and the date the parcel was sent. If you do not remember the date, then you can find the data by surname. The less time passes from the moment the parcel was sent, the greater the chance that the data you need will be found.

At the same time, as they write on the forums, it is not the responsibility of the mail operator to search for data about the shipment, if the check was suddenly lost. That is, in this case, one should rely only on the responsiveness of the mail employee. True, in some regions there is a paid additional service by mail to restore a lost check.

To track your parcel, you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arrival at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package is "the item pre-advised" / "Received electronic notification"does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go on different routes, different ways, can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

Everything is very simple - to track a registered letter of the Russian Post, you just need to know its unique identifier (➤ where to find it, read here) ✅ Then you need only one action, maximum one and a half :) ➤ Enter the postal ID of the registered letter in the tracking form and click on the image “Magnifiers” - we will gladly and quickly do the rest for you. In a maximum of 10 seconds ⏳ our robot will track the letter and show all the information on the screen.

How long does a certified letter take?

A very popular question - let's say right away, there is no exact answer to it. The delivery time for registered letters depends on many factors listed below:

Distance between points of transportation. The letter can be delivered within 24 hours after sending if we speak about sending it within one city. Sending a registered letter usually takes no more than 2 days within the cities-subjects of the Federation, or by the centers of the administrations of the district district. If the destinations are located at long distances (from 1000 km or more), it is already more difficult to answer how long does it take for a registered letter?
Weather. Delivery times for registered letters (like any other RPO) of Russian Post are calculated based on average statistical data that do not take into account possible deterioration of weather conditions. This is especially true in winter as heavy snowfalls do not allow the special transport of the mail to quickly overcome the route.
Possible errors when filling out the form or when transferring data to the pochta.ru database. We are aware of cases when mistakes were made by the sender or the postal worker. Most often they are associated with an incorrectly filled in address or postal code that does not correspond to it. In such cases, a registered letter may be sent along the wrong route.

You can find out the approximate delivery time for a registered letter by calling hotline Russian Post ➤link to the page with the phone number. Or use the calculator for calculating the delivery time of letters on a special page of the Russian Post website: ➤https: //www.pochta.ru/letters. To find out how long a registered letter takes, enter the starting and final destinations, then the estimated weight of the letter or the number of sheets in it and the delivery method.

how long does the letter take pochta.ru

Tracking letters of Russian Post by track number

✅ Our online service provides a service for tracking Russian Post letters by track number - it's completely free, and the tracking process is faster ✈ than most similar sites. ➤ To track a letter by number, you need to enter it in a special window and click on the "tracking" button - with us this function is performed by a "magic magnifier" :)

tracking letters by number

How to track a letter from Russian Post?

This is the track number assigned to the letter at the Russian Post office. If at this stage a question arose in my head - what is it? ➤ read the answer here.
Good quality online email tracking service - don't worry, you've already found it :)

Drive the number into the window for tracking letters and click on the image of the "magnifying glass" - you see, tracking the letter is not as difficult as it seemed;)

How to track a regular or registered letter by last name?

✅ There are often cases when site users were interested in the ability to track letters by last name. ➤ Good news is that we know everything existing ways to trace the letter, but there is also unpleasant news - unfortunately it is impossible to do this by last name at the moment. If any of the Internet resources offers you tracking by last name, we do not recommend doing this. As you probably know, “demand creates supply” and sometimes people who are not as good as we are trying to make money on it. Under the pretext of tracking the letter, you will be asked to enter your last name, and then most likely send an SMS and believe it will not be free;). As a result, you will not receive the promised information on the letter, thanks for your attention - be careful and good luck;)

What is a postal ID and where can I find it?

➤ So, let's try to quickly bring you up to date and tell in a couple of sentences what a track number is - it's a postal identifier. Oddly enough, but none of these designations are used by the Russian Post in the check, which is kindly provided to you at the office. ✅ RPO - this is the official designation of this miracle number :) It stands for “RPO” as a registered postal item and it is this identifier that makes it possible to track your letter among thousands of others. As we have already hinted above - you can find the tracking number of the letter in the cashier's receipt, especially for you we took a photo of the check of the Russian Post and marked the location of the track number with a hefty red arrow, good luck in your search;)

pochta ru track letter by number

How to fill in an envelope?

It is necessary to indicate the addresses of the sender / recipient and their full name as legibly as possible
V right bottom corner you need to enter contact information Sender
Fill in the upper left corner with the data of the Recipient

Full “Surname, First Name, Patronymic” of the recipient and the sender. If the recipient / sender is an organization, you can indicate its short name.
Rooms: streets, houses and apartments (in case it is an apartment building, not a private house)
Full names of settlements of the sender and recipient of the envelope
Name of the district, region, territory or republic
If the envelope is sent to another country, you must indicate its full name
Post office box number - if the envelope must be delivered to the wrong address of the recipient.
Zip codes recipient and sender - fill in carefully, because of an error in one number, the envelope may “go” to the wrong place.

Below is a sample of how to fill out an envelope correctly:

how to sign an envelope

Thank you very much for choosing our service - we appreciate it and are constantly working to improve the entire process of tracking Russian Post letters.

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

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