Downloading error code 491. What to do if Play Store displays an error message. What is Play Market

Has this happened to you? Find interesting application and try to install it, but by clicking the Install button, you get an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common mistakes, what they mean and how and how to eliminate.

Solutions to such problems are based primarily on their own experience, as well as on the forum moderators of their readers. If you encounter other problems in Google play, describe them in the comments below and we'll try to help.

Error DF-BPA-09 (Error processing purchase)

Purchase processing error happens quite often when you are trying to download an application. The problem does not go away by itself, so you need to open the settings.

Solution:
This bug is related specifically to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:

Open “Settings” on your device.
Go to the Applications section and then to the Application manager.
Go to the "All" tab.
Find “Google Play Framework” in the list and click on it.
Clear the app data by clicking the corresponding button.

If that still doesn't work, then go to the Google Play website from your computer and install the app you want from there.

Error code 194

The error occurs when you try to download games or programs from the Google Play Store.

Solution:
To get rid of this error, you need to clear the data of the “Google Play Services” application.

Open the Settings app> Apps> Application manager.
Go to the “All” tab and find “Google Play Services”.
Click on it and then clear the data.
Repeat this process, but this time select “Google Play Store” from the list of applications. Now try to install the application again.

If this does not solve this problem, then try updating the app store itself by downloading the latest version of this link.

Error code 495

The problem occurs when downloading and updating apps.

Solution:
Delete Google data Play Store in Settings> Apps> Application Manager> All> Google Play Store. Also delete the Google Services Framework data.

Delete google account on your device, restart your device and add it again.

Error code 941

Aborting the update process.

Solution:
Go to Settings> Apps> Application manager> All> Google Play Store and click the clear data and clear cache buttons. In the same section, find “Boot Manager” and clear the data and cache of this program. Try updating again.

Error code rh01 or rpc: s-5: aec-0

An error occurred while retrieving information from the server.

Solution:
Go to Settings> Apps> Application manager> All> Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

Another solution:
Try deleting your existing Gmail account, restarting your device, and then adding.

Error code 504

The application could not be loaded due to an error.

Solution:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications ”> Application manager> All and find them.

Another solution:
Try deleting your Gmail account.

Error code 491

App downloads and updates are not possible.

Solution:
Delete your Google account, restart your device and add again. Next, go to “Settings”, open “Application Manager” in the “Applications” section. In the “All” tab, find Google Services, and clear their data and cache, and then force quit the application.

Error code 498

Interruption of downloads from the Google Play Store.

Solution:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the "Volume up", "Home" and "Power" buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

Select “wipe cache partition” using the volume buttons. Press the power button to confirm.

Error code 919

The app downloaded and installed, but it won't launch.

Solution:
The problem is that the machine does not have enough free memory, so delete unnecessary data like music, app view.

Error code 413

Applications cannot be downloaded or updated. If you are using a proxy, remember that it can cause problems in the Google Play Store.

Solution:
Find the Applications section in Settings, go to Application Manager, and then open the All tab. Find “Google Services” and “Google Play Store” apps in the list, and clear their data.

Error code 921

You cannot install a program or game.

Solution:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.

The package file is damaged

Google Play Store app store error.

Solution:
Open Settings, go to Applications, then Application Manager. In the "All" tab, find the application, causing the error, and clear its data.

Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.

Error code 403

The download is not possible and the request is “invalid”. This usually happens when two Google Accounts are used to purchase apps on the same device.

Solution:
Sign in to Google Play Store with the correct Google account. Remove the app that was causing the problem and install it again by clicking the buy button.

Second solution:
Delete VPN settings... To do this, go to Settings> Other Settings> VPN.

Third solution:
You need to completely erase the entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.

Fourth solution:
Create new account and use it to enter the app store. Then, reinstall this app.

Error code 923

Unable to download: Error syncing account data or insufficient cache memory.

Solution:
Delete your Google account and unnecessary applications... The next step will be complete cleaning cache via recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data won't be deleted. Add your account again.

Error code 492

The application cannot be installed due to the Dalvik cache.

Solution:
It's very simple - clear the data of the Google Services and Google Play Store applications. To do this, go to the "Applications" settings section, then to the "Application Manager" and navigate to last tab, "Everything".

Note: If the problem persists, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to navigate and confirm by pressing the power button. In a pinch you can do a hard reset.

Error code 101

The program cannot be installed because too many are already installed.

Solution:
Remove old, unused applications.

Error code 481

There is a problem with your Google Play Store account.

Solution:
Delete your current Google account and add another one.

Error code 927

The download is not possible because the Play Store is being updated.

Solution:
Wait a couple of minutes for the Google Play Store to update. If the problem persists, then go to the Settings app, navigate to Applications, Application manager, and then go to the All tab. Find the Google Services and Play Store apps here, and clear their data and stop.

Error code 911

You cannot download the app.

Solution:
First, try clearing your data Google services... If that doesn't work, then try downloading the program by connecting to a different Wi-Fi network. You can also try downloading it using mobile data.

Error code 920

Unable to download a program or game.

Solution:
Turn off Wi-Fi and turn on and then try installing the app again. Clear Google Play Store data, uninstall updates and restart your device.

Another solution:
Try deleting your Google account and then restarting your smartphone and adding again. You can also add another account.

Error code -24

The problem is unknown.

Solution:
To fix this error, you need superuser rights. Install Root Explorer, go to Data / data and find there a folder with the name of the application that is not being downloaded. Delete it and try again.

PC error code: aec: 0]

Solution:
Delete all synced accounts. Open the settings, go to the section with installed applications, and find in the list of all Google Play Store. Delete its data and restart the device and try again.

RPC error code: S-3

Unable to download the application.

Solution:
Delete your Google account, then add it again. You can also try adding an alternative account.

If you have any other problem, then let us know in the comments, and we will try to help you.

Updated 02.22.2017

Error code 975 on Google Play

The good news is that error 975 is very rare, and the bad news is that there is no solution yet. If you encounter this problem, then contact Google support.

Google Play error code 963 on Google Play

This error is mostly encountered by owners. Htc one M8 and M9 when trying to install something from the Google Play app store or just update the app.

First solution
Try clearing the cache of the Google Play Store app, as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.

Second solution
If this error is still present, then now try to remove google updates Play Store, and then clear its data.

Third solution
Disable the card microSD memory... To do this, open the settings, go to the "Memory" section, and then click the "Disable" button. Now launch Play Store and try updating / installing the app again. If it works, then you can activate the microSD back.

Fourth solution
An update error may occur due to the application being on the memory card. Try to transfer it back to the phone memory, and then update through the market. If the process is successful, then you can transfer the application back.

Error code 944 on Google Play

This issue occurs during application updates. Users encounter it when the app store is down, that is, there is a problem with the company's servers.

Solution
Visit the Play Store a little later. This is a temporary problem, so you just need to wait a bit.

Error code 940 on Google Play

Unable to download the application.

Solution
Sometimes you just need to restart your phone, but if nothing has changed, follow these instructions:

Open “Settings”, “Application manager” and search for Google Play Store in the list. Clear the cache of this app.
Here, find the Download Manager application and clear its data.
Do the same with Google Services Framework, Chrome, and Hangouts.

Error code 924 on Google Play

Usually occurs during the installation of applications with additional data that take up more free space in the phone's memory. The application is loading, but an error message appears on the screen, which interrupts the process.

Solution
Delete installed updates Google Play Store applications. After that, try to download desired application again.

Error code 906 on Google Play (for 906 and 963, the solution is the same)

This error mostly occurs on smartphones such as HTC One M8 and M9 during app install or update.

Solution
With problems installing or updating apps, you need to clear the Play Store cache and data. If that doesn't help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.

Error code 905 on Google Play

Difficulty downloading applications or installing updates correctly.

Solution
Open the settings and go to the section with all the applications installed on your phone. Search for Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.

Error code 505 on Google Play

Two or more apps with duplicate permissions.

Solution
You need to find out which application has the same permissions as the one that you want to install, and then you need to uninstall it. To do this, you must locate the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display a notification, where the name of the program with which there are problems will be. It, as you might have guessed, needs to be removed.

Error code 501 on Google Play

If you can't open Google Play Store or complete the installation, then it's almost safe to say you have a 501 error.

Solution
To solve this problem, you need to clear the data of these applications: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything is synchronized (just do not touch the smartphone). After that, the 501 error shouldn't bother you.

Error code 497

Difficulty updating installed applications.

First solution
Clear your Market data: open Settings, go to the Applications section, and then go to the All Applications menu. Find the Google app store in the list and clear the data and uninstall updates.

Second solution
Disable the memory card through memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.

Third solution
Unfortunately, this method requires superuser rights. With their help, you can uninstall a system application that does not want to be updated. Install the Root Explorer application from the application store, and then go to the system section of the phone (System / App) in it. Find the application here and delete the folder with it.

Error code 110 on Google Play

The application cannot be installed.

Solution
Just clear your Play Store cache. If the problem persists, then try installing the app through the web version of the app store.

Found a bug? Select it and press Ctrl + Enter

If you have a smartphone or tablet with an operating Android system on board, for example, one of the Xiaomi devices, then you are definitely familiar with the program Play Market... it official store games and applications from which you can install any software on your device. It often happens that when installing programs, you receive error 491, which is one of the most popular. Do not worry, as this problem can be fixed in a couple of minutes. All of the above methods for solving the problem will be described in detail, so even inexperienced users will cope with it.

Solution methods

Simple

You can try to get rid of error 491 by simply restarting your smartphone, but this method helps few users.
One of the reasons why error 491 occurs when downloading applications from the market is the wrong date on the smartphone. Check it out, or better set the date and time synchronization over the Internet.
It is also possible that error 491 occurs on the android due to improper operation wifi network... Disable wi-fi and try downloading the program via mobile network... If everything works, then reconnect to the wi-fi network.
Sometimes error 491 in the play market may appear due to a clogged cache of the Play Market application. To fix the problem, go to Settings, select the "Applications" item, find the Google play market program. Click there on the button "Clear cache", then "Erase data".

Go to google account

This method most often helps to eliminate error 491 in the Google Play Market. Its essence is that we first delete the google account from the device, then reboot the smartphone, then re-enter the data of our google account. Here detailed instructions how to unlink an account from a smartphone:

We go to the Settings of the smartphone, open the item "Google Accounts". We choose our address, delete it.
A window will appear, there you will be asked to re-enter your profile. Ignore this and restart the phone.
Go back to "Google Accounts", enter your e-mail and password.

By the way, this method also helps to solve other problems that occur when downloading programs.

Dalvik cache reset

If you have tried all the previous methods, but error 491 does not disappear, then there is one, more complex way to solve the problem. Your android device must have custom recovery installed, one of which is TWRP.

We go to Recovery.
Click on the "Wipe" button. Many sections will open. We remove the check marks from all items, leave only on the "Dalvik-cache".
We carry out cleaning, then reboot the device.
We are trying to install the program and are happy.

If you use various device cleaners (Clean Master and others), then be sure to add to the exclusions all available applications from Google, including services. The fact is that the program clears the cache randomly, even without your knowledge, after which unexpected error 491 appears, as well as some others.

Conclusion

We have collected for you the most effective and proven methods for solving today's problem. Start from the very easy way perhaps it is he who will help you. If this problem appears in the future, then follow the "cleaners" that are on your device, perhaps they are the cause of all the problems.

Error code 491 is one of the most common Google-related issues Play Market on Android devices... The error is usually triggered when the user downloads an application or game from Google store Play. Of course, when you are ready to work with the right program or be distracted by new game, the appearance of any obstacle is incredibly annoying. Fortunately, this error is not that dangerous and can be easily fixed without much effort.

There are actually several ways that you can fix the 491 error that occurs while using Google Play. However, in some cases, you may have to try a combination of several methods in order to deal with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.

Method 1: Restart your phone
The most common way to fix error code 491 is. This method will fix the error in most cases, however, if it does not solve the problem with your machine, please go to the next method.

Method 2: Clear the cache of Google Play Store and Google Play services
The second most common way to fix error 491 is to clear the cache of Google Play Store and Google Play services. Here's how you can clear the cache for both apps:

Go to Settings -> Application Manager -> Google Play Store (then all manipulations will need to be repeated for Google Play services);
Click on "Force Stop";
Click on Clear data and cache;
Restart your phone and error 491 should be fixed.

Method 3: Delete and re-add your Google account
The third most common method of fixing error code 491 is to deleting your Google account, restart your phone, and then re-add your Google account. This method should certainly help you deal with the problem, as well as many other users. Here's how you can delete your Google account on your phone:

Go to Settings -> Google Accounts and delete the account associated with Google Play.
Now you need to restart your Android device;
Next, go to Settings -> Accounts and re-add the previously deleted Google account.

After you have done all the manipulations proposed in P.P. 1-3, open Google Play and select your Gmail account. Now you can download any game or application from Google Play without encountering any errors.

Method 4: Clear Dalvik Cache
You can use this method as a last resort if all the methods listed above did not help to fix error code 491. This method can be used if you have installed a custom recovery mode created by third-party developers (for example, ClockworkMod) on your device. Follow the instructions below to clear Dalvik cache your Android device.

Switching to advanced mode ("Adwanced Wipe") and clearing the Dalvik cache;

Restart Google Play, update or install the selected application.

Note : The appearance of error code 491 when trying to download / update an application from Google Play can also be caused by interference third-party programs and applications such as Clean master... To avoid this error, do not clear the Google Play cache and Google Play services when using Clean Master.

What does error code 491 mean in the play market on android

Error 491 means that something is wrong before you could download the application to your Android phone, and now the system does not allow you to - it gives error 491.

This is one of the most common encountered today. One of the main reasons is the obstacle in downloading.

The second lack of space in internal memory or on an external SD card connected to the phone. Due to the lack of space to install the app, it will fail every time.

Also, android gives error code 491 due to an overflowing cache, a failure in determining a Google account, and defective processor or boot manager software.

Therefore, we will consider all the options that you need to solve this problem on your own.

The first way to fix error 492 in the play market on android

Reboot your phone. Reloading software hopefully will restore it.

All you have to do is press the Power and Volume Down buttons at the same time until the screen turns off.

You can also remove the battery and insert it back. Yes, it's not a fact that the problem will fix itself, but there are precedents when such a move eliminated the error.

Method two to resolve error 491 ingoogleplaymarket onandroid

Clearing the phone cache. Error 491 Failed to load applications may appear due to lack of storage space.

Then you need to clear the cache in the play market application. You can do it manually, but there is a lot of work - you need to clean it in all Google Play services.

To do this, just go here and download excellent program for this kind of business. However, in addition to cleaning, it can do a lot more.

The third way to fix error 492 in the play market on android

As you probably already know, without a google account, you will not be able to download anything from the play market, and this account also sometimes leads to the fact that the android gives out error code 491 failed to download.

What to do then? Then you need to log out of your account and log back in, or even better, delete it and log in again - you can go to the same one, you can go to another (registering a new one or two minutes).

Once done with this (after deleting the account) restart your phone and log into your account.

IMPORTANT! before starting to fix any errors while installing the application, it is recommended to create backup all data. One simple mistake can result in the loss of all data during the patching process.

The fourth way to eliminate error code 491 in the play market on android

Delete the application. The bottom line is that the application itself can lead to the appearance of bugs, such as not downloading from the play market.

Maybe that's all. Then you need to remove it and install it again, but you cannot remove it (unless you have root rights or custom firmware).

You need to click "Turn off" and confirm, and the system will offer you to remove the updates (see the figure above).

Do it, and see what happens. Subsequently, the application is usually updated to latest version on one's own.

Haven't encountered errors popping up when installing or updating apps on Google Play? Nothing, it's just a matter of time! If one day you run into unforeseen difficulties, do not give up. Check out our guide to dealing with common mistakes!

No one can guarantee that the recommendations will help you get rid of installation problems. Moreover, unconscious actions can harm both your smartphone and the personal data stored in it. I strongly recommend not to go into the water without knowing the ford. Although, by and large, you will not have to do anything "criminal". Go.

error 491 - error 491

Delete your Google account. To do this, go to the settings of your smartphone, scroll to accounts (accounts), enter your Google profile and delete it. Reboot your smartphone and reconnect your account. Then go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop".

error 498 - error 498

The problem is related to the device cache overflow. Remove unnecessary applications and files. Restart your smartphone in Recovery mode - press the volume down and Home key at the same time (on most Samsung devices) or the volume and power down key (on most other devices). This mode offers a number of options. Select "W ipe cache partition "using the sound control keys and confirm the action by pressing the power key.

error 919 - error 919

Solution 1. There is no free space on your smartphone. Get rid of unnecessary music, videos and bulky applications.
Solution 2. Change your APN settings.

error 413 - error 413

If you are using a proxy server, remember that this can cause problems with the work of google Play Store.

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for google app Play Store and clear your internet browser cache.

error 923 - error 923

Delete your Google account and get rid of unnecessary apps that clog free place... Next, restart your phone in R mode ecovery. Select "Wipe cache partition" and boot the device in the usual way. Do not worry, your personal data will not be deleted. Reinstall your Google account.

error 921 - error 921

Try deleting the Google Play Store app cache. If this maneuver does not work, delete all data for the Google Play Store application, but note that this action will delete all previously set settings. As a last resort, delete your Google account, restart your device and reconnect it.

error 403 - error 403

Typically this error is related to using two Google Accounts to purchase apps on the same device.

Connect to Google Play Store with the correct account. Remove the problematic application. Try to install the application again by clicking the Buy button.

error 492 - error 492

Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app. If the problem persists, uninstall dalvik cache. This feature is available in Recovery mode with ROOT rights. If you do not have superuser rights, you need to perform data wipe / factory reset. This option is available to everyone in the same Recovery mode. Be careful, this action will clear all your data on your smartphone, you must first save a backup copy of the information.

error 927 - error 927

Just wait a couple of minutes for Google Play Store to complete the update process. If the problem persists, go to the settings, enter the application menu, click on the "All" tab, find "Google Play Services", then click "Clear data" and "Stop". Do the same for the Google Play Store app.

error 101 - error 101

The banal removal of unnecessary applications should help. Otherwise, clear your Google Play Store data, delete your Google account and sign in again.

error 481 - error 481

Delete your current Google account and use a different one.

error 911 - error 911

Solution 1. Clear your Google Play Store data. Go to the settings, enter the application menu, click on the "All" tab, find "Google Play Store", then click "Stop", "Clear data" and "Clear cache".

Solution 2: If you are using a WiFi connection that requires authorization on the web page, it is most likely that the authentication option has been exhausted. Log in to APN with your mobile browser again. Open Google Play Store and run the app update again. If that doesn't work, the problem is with the WiFi network itself.

Solution 3. Just connect to a different WiFi network and run the update.

Method 4. Use cellular network to update instead of WiFi. But use this method only for updating small games and applications. Major updates can hit your pocketbook.

error 920 - error 920

Solution 1. Turn off WiFi. Turn on WiFi. Launch Google Play Store and start installing or updating the app.

Solution 2. Delete your Google account. Reboot your phone and log in again. Alternatively, you can add another Google account, launch the app store, and download the app.

Solution 3. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", remove updates, click "Clear data" and "Clear cache", restart your smartphone. Open Market and install applications.

error 941 - error 941

Go to settings, enter the application menu, click on the "All" tab, find "Google Play Store", click on "Stop", "Clear data" and "Clear cache". Also clear the cache and delete the Boot Manager data. Open the Market and try updating. If the problem persists, additionally try uninstalling Google Play Store updates.

error 504 - error 504

oogle service framework ".

error 495 - error 495

Solution 1. Go to settings, enter the applications menu, click on the "All" tab, find "Google Play Store", click "Clear data" and "Clear cache". Repeat the steps for “G oogle service framework ". Try installing updates. If the error still pops up, try uninstalling Google Play Store updates first.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error rh01 - error rh01

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, Google service framework and Download Manager. Add Google account and restart your smartphone.

error rpc: s-5: aec-0 - error rpc: s-5: aec-0

Solution 1. Go to the settings, enter the applications menu, click on the "All" tab, find "Google Play Store", click "Uninstall updates" and "Clear cache". Delete cache and data for Google service framework and Download Manager. Try installing updates.

Solution 2. Delete your Google account. Stop, delete data and cache for Google Play Store, G oogle service framework and Download Manager. Add Google account and restart your smartphone.

error -24 - error -24

Solution 1 (required). Install file manager e.g. ROOT Manager. In internal storage, navigate to android / data / com.whatsapp folder and delete it. Install whatsapp from Google Play Store.

Solution 2. Install Cleanmaster. Delete Whatsapp. Remove residual files with Cleanmaster.

Solution 3: Back up the apps and data stored on your smartphone and reset your device to factory settings.

package file invalid

Solution 1. Find the app in the device settings and delete its cache and data.

Solution 2. Install the app using google web interface Play Store.

Solution 3. Turn off WiFi and install updates using mobile internet.

Solution 4. Delete the cache and data of Google Play Store and Google service framework. Try upgrading. If that doesn't work, delete your Google account. Restart your smartphone and sign back in to your Google account.

installation unssuccesful error

Solution 1. Uninstall the application and reinstall it.

Solution 2. Clear your Google Play Store cache.

Solution 3. Uninstall Google Play Store updates.

Solution 4. Disconnect your SD card before installing the app.

Solution 5. Delete the .android_secure folder

error rpc: aec: 0]

Delete your Google account. Delete all synced accounts. Clear your Google Play Store data. Reboot your smartphone.

RPC: S-3

Delete your Google account. Add it again or connect another profile.

What errors have you encountered when installing applications on Google Play? Can you tell alternative ways problem solution? Buying an iPhone doesn't count!

In the process of downloading an application from the Play Market, the user may encounter error 491, which says that it is impossible to download the selected application. In this article I will tell you what error 491 is, when it occurs, and how to fix error 491 when downloading from the Play Store.

What does this error mean in the Play Market

Usually error 491 indicates that the phone does not recognize the Google user account installed on it... This can be caused by both a communication problem and a malfunction. system applications Google.

The text of error 491 itself when downloading from the Market sounds like “Error. (Application name) could not be downloaded due to an error (491) ". (The application could not be loaded due to error 491).

As mentioned above, this error appears when you try to download or update any application from the Play Store. You may get errors and instructions on how to fix them by following the links.

How to troubleshoot error 491

To get started, just reboot your device, and also try to wait for a while. In case of error 491 when downloading from the Market, a simple restart of the smartphone helped a lot of users, and for some, this error disappeared by itself after a few hours.

If this did not work for you, then use the tips below.

Tip 1. Stop or remove recently downloaded applications

This is especially true of the Clean Master application, which is one of the most famous and controversial culprits of error 491. Stop this application (or even uninstall it), as well as other applications recently installed on your phone.

Tip 3. Delete your Google account and then create a new one

Quite radical, but at the same time quite effective method of dealing with error 491 when launching an application is complete removal user account in Google, and then the creation of a new one, as they say, "from scratch." In most cases, this will get rid of error 491 and other similar errors.

At the same time, drawing your attention to the fact that when you delete your Google account, you may lose all your achievements and achievements in the games from Google Play. Therefore, for ardent gamers, I would advise you to think carefully before deleting your account.

To delete, go to your phone settings, go to accounts, find Google there, tap on it, then click on your account and select “Delete account” (or “Delete account).

After that, restart your phone, go to the Play Store, create a new account and try again to download the desired application.

For owners of root rights, you can also advise to clear the cache virtual machine Dalvik running on your device. To do this, we will use convenient program to work with root (for example, Root Explorer), go with it to the directory at / data / Dalvik cache, and delete all files located there. After deleting, we restart our phone.

Conclusion

In most cases, in the fight against error 491 when downloading applications, experts recommend clearing the data and cache of Google system applications, as well as deleting the old Google account. This usually allows you to fix the error that occurs in the Play market, and if this does not help, then you can think about resetting the phone settings to factory settings. In doing so, remember that the complete reset phone deletes almost all user data, so you need to use this option only in the most critical cases.

Error code 491 is one of the most common Google Play Store related issues on Android devices. The error is usually triggered when a user downloads an app or game from the Google Play store. Of course, when you are ready to work with the desired program or be distracted by a new game, the appearance of any obstacle is incredibly annoying. Fortunately, this error is not that dangerous and can be easily fixed without much effort.

There are actually several ways that you can fix the 491 error that occurs while using Google Play. However, in some cases, you may have to try a combination of several methods in order to deal with the situation. Below we present these methods in the order in which you will need to try them sequentially if the previous method did not work.

Method 1: Restart your phone

The most common way to fix error code 491 is. This method will fix the error in most cases, however, if it does not solve the problem with your machine, please go to the next method.

Method 2: Clear the cache of Google Play Store and Google Play services

The second most common way to fix error 491 is to clear the cache of Google Play Store and Google Play services. Here's how you can clear the cache for both apps:

Method 3: Delete and re-add your Google account

The third most common method of fixing error code 491 is to deleting your Google account, restart your phone, and then re-add your Google account. This method should certainly help you deal with the problem, as well as many other users. Here's how you can delete your Google account on your phone:

After you have done all the manipulations proposed in P.P. 1-3, open Google Play and select your Gmail account. Now you can download any game or application from Google Play without encountering any errors.

Method 4: Clear Dalvik Cache

You can use this method as a last resort if all the methods listed above did not help to fix error code 491. This method can be used if you have installed a custom recovery mode created by third-party developers (for example, ClockworkMod) on your device. Follow the instructions below to clear Dalvik cache your Android device.

Note : The appearance of error code 491 when trying to download / update an application from Google Play can also be caused by interference from third-party programs and applications, such as Clean master... To avoid this error, do not clear the Google Play cache and Google Play services when using Clean Master.

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