What does error code 491 mean and how to fix them. Problems with the Google Play store
Many smartphone users often encounter a problem when, when trying to install an application on their device, error 491 appears. There may be several reasons why this happens, ranging from a malfunction of the OS and ending with problems in the application store itself from " Google ". Further in the article, we will tell you in detail about the most common causes of the error, and also consider how to troubleshoot the problem.
System crash
The most common reason why error 491 occurs is a malfunction of the Android OS on your phone or tablet. Do not be surprised that this can happen, since this operating system subject to the appearance of various failures no less than others. The crash can be caused by any factor, for example, an unexpected restart of the smartphone.
But not everything is so bad, since this problem is handled quite easily, although it should be said that there are as many as 3 different ways:
- The first method is suitable for most cases of error 491. All the user needs to do is restart his phone. You can also just turn off the device and leave it in this position for 2-3 minutes, then turn it on.
- If the first method turned out to be powerless, then you should use the second - reset the settings to the factory state. Even if there is any damage to the system files due to which various errors occur, full reset settings will restore everything and bring it back to its previous form. It is easy to reset, just go to the phone settings, go to the menu item " Backups and reset "and click on the corresponding button there.
- Well, and the third way, in case all else fails, is to flash the smartphone. Some users also resort to this step, but it is worth noting, much less often. It is not always easy to execute it, in addition, instructions are different for each phone, as well as the files required for the firmware. So universal way does not exist here. The most correct option in this situation is to visit the forum page or website dedicated to specific model phone, where will be and required files for firmware and detailed instructions with pictures and a description of what to do.
Problems with the Google Play store
The second reason why error 491 can occur on Android is problems with the cache and data of the Google Play application. It is also quite common, so you shouldn't be surprised if your device is affected as well. Everything is fixed in this case quite simply, the main thing is to follow the instructions:
- We go into the phone settings, look for the "Applications" item and select it.
- In the window that opens, you need to switch to the "All" tab and find the installed application store there Google play... Click on it.
- In another window that opens, you must alternately click on 2 buttons - "Erase data" and "Clear cache".
- As soon as the cleaning is completed, you should restart your smartphone and you can safely use the Google application store.
Also, sometimes error 491 can appear due to the update of Google Play itself to a newer and more recent version. All you need to do in this situation is to uninstall the updates. This is done easily: you need to repeat all the above steps, only instead of clearing the data and deleting the cache - click on the button above "Restore old version". When the updates are removed, the phone should be rebooted, after which it can be used.
Google account error
The third reason why error 491 occurs is a failure or an error in syncing the linked Google account. No one knows for sure what it may be because of this problem, but the fact that it exists is a fact.
Solve the problem in this case is also not difficult. All the user needs to do is go to the "Accounts" menu in the phone settings, select the linked google account and in the window that opens, click on the 3 dots above, then click on the "Delete" button.
After these steps, the phone needs to be restarted and re-bind the Google account.
No Internet
The next reason why "error 491: the application could not be loaded ..." occurs is the absence or failure of the Internet connection. If your ISP is not very good and Internet failures are frequent, then with a high degree of probability it can be argued that this is the cause of the error.
You can fix the problem in this case without much difficulty - you need to turn off wi-fi on the phone, then restart the router (pull the power plug out of the socket for 15 seconds and plug it back in), and then reconnect the smartphone to the Internet.
Google services error
Well, and the last reason why error 491 can occur on Android is a failure in Google services. Services are known to collect a lot of information about the operation of Google applications, and then save them to their cache. So, if it is damaged, for example, due to an OS failure, then this can cause various errors to appear.
To fix the problem in this situation, you can do this:
- Go to Settings> Applications> All Programs tab.
- Find and click on the application in the list " Google services".
- In the window that appears - on the "Clear cache" button, and then on the one above - "Place management".
- Another window will open, in which, at the very bottom, there will be a button "Delete all data", which you need to click and confirm the action.
- As soon as the cleaning is done, reboot the device and use it!
Various, but also in smartphones and tablets. For example, Android devices often experience problems with the Play Store app store. Today we will talk about an error code 491 that occurs when you try to download a game or application from the Play Store.
What causes error 491?
Typically, the cause of error 491 is an overflowing cache on your device. Accordingly, in order to fix the problem, this cache must be cleared.
How do I resolve the 491 error?
Method 1
Go to "Settings" on your smartphone (tablet), and then make a choice in favor of the section "Applications" .
Navigate to the tab "Everything" , and then find the application in the drop-down list "Google Play Store" and open it.
In the menu, you need to press two buttons. The first is "Erase data" ... Without leaving the window, click on the button "Clear cache" and the system will clear the cache for Play apps Market.
Method 2
If the first method did not bring a positive result, and error 491 is still displayed on the smartphone (tablet) screen, then you should try deleting your Google account.
Open the app "Settings" and then find the block "Accounts" and select a section "Google" .
In the block "Accounts" click.
When using your device on Android, you have probably installed applications from the play market (Google Play Market) and may have encountered error messages that appear when downloading or installing applications.
Select the play market error code:
Most often, only some numbers are indicated in the error message, without indicating the very reasons for this error. So we can only guess what caused this error, especially since google does not provide an official reference information on this topic. Let's take a look at some of the errors and possible options their elimination, based on the experience of users of the English-language forum xda-developers.
Error 495
An error occurred while downloading or updating an application from the Play Store.
Clear Google data Play Store - Settings> Apps> All tab> Google Play Store> Erase Data. Do the same for the Google Services Framework. Delete your google account (Settings> Accounts> Google> select and delete account), restart the device, add the account again.
Error 941
Typically, this error occurs during the process of updating the application.
Go to Settings> Applications> All tab> Google Play Market> Erase Data. Go back to the applications, find the "Download Manager" and also clear the data. After that, try downloading the app again.
Error 504
The application cannot be loaded due to this error.
Most often, as in the previous case, data cleansing for Google Play Store and Google Services Framework helps.
Error 491
Delete your google account by going to Settings> Accounts> Google> select and delete your account. Reboot your android device, and add your account again.
Next, Settings> Applications> scroll to the "All" tab> look for Google Play Services> click "Erase data", and then "Stop".
Error 498
The cache is full on your device. Remove unnecessary applications (Settings> Applications> select the desired> "Delete") and files on internal memory... Especially so that take up a lot of space.
You can also clear the cache in Recovery mode (if it is installed on your device). In this case, boot into Recovery mode and select "wipe cache partition".
Error 919
The app loads but won't open.
You have too little space left on the internal memory. Delete all unnecessary data: bulky apps, videos, music and other files.
Error 413
Unable to download apps and updates.
Go to Settings> Applications> All tab> Google Play Services> Erase Data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.
This error can occur if you are using a proxy server.
Error 921
Unable to download the application.
Try deleting the Google Play Store app cache. If it doesn't work, then clear everything Play data Market (Settings> Apps> All tab> Google Play Store> Erase Data). But please note that this will delete all the application settings that you have made before.
If this does not help, then delete your google account, restart your device and add your account again.
Error 403
Failed to load application.
Option # 1 - You are in Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provide access to virtual private networks (VPN). For example, Hotspot Shield VPN (downloadable from Ynadex Store).
Option number 2 - using several accounts on one device to purchase applications at once. Go to the Play Store using a different account and repeat the download.
Error 923
Unable to download the application.
Delete your google account from the device, delete everything unnecessary files and applications, if Recovery is installed, make a "wipe cache partition". Then re-register your account in the device.
Error 492
Unable to install or update the application - error code 492.
Clear application data - Settings> Applications> All tab> Google Play Services> Erase Data, Stop. And the same goes for Google Play Store. If this does not help, then we do a factory reset - Settings> Restore and reset> Factory data reset. Just keep in mind that this will delete all your data on the internal memory of your device.
Error 927
Wait for a while until the update process is finished. If after that the problem is not solved, then proceed according to the scheme already described above - clear the data for the applications "Google Play Services" and "Google Play Store".
Error 961
Application installation problem.
Clear cache - Settings> Applications> All tab> Google Play Market> Clear cache. If it does not help, then select "Erase data" in the same place.
Error DF-BPA-09
DF-BPA-09 “Error processing purchase” is a fairly common error that can appear when trying to download an application from the Google Play Market and does not disappear when trying to download it again.
In order to get rid of the error, try clearing the Google Services Framework data. To do this, go to Settings> Applications> go to the All tab> find Google Services Framework> click Erase Data.
If that doesn't work, then head over to play.google.com and try installing the app from there.
Error 194
The application failed to load due to error (194).
The error occurs when trying to download or update the application through the Google Play Market. Technical support Google says that developers are currently working on a solution to this problem.
Here are some possible solutions from users:
- Disable firewall applications or ad blocking applications (Adguard, etc.) and try installing the application again.
- Stop google app Play Market (Settings> Applications> All tab> Google Play Market> Force Stop), disconnect and reconnect to wi-fi.
- Try downloading the application through another google account (create a new one or enter another one in the settings of your device).
- Connect to the Internet via a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
- Clear cache and uninstall Play updates Market (Settings> Applications> All tab> Google Play Store> Clear cache and Uninstall updates).
Update 17.08.15 - the developers report that in new version Play Store error 194 has already been fixed. The update should soon be available to users (no specific dates have been named).
Also, you can download the latest at the moment google version Play Store 5.9.12 and update manually.
Error 910
Failed to download the application, error code: 910 - usually occurs due to problems with the placement of files in external storage.
According to the recall of the user who encountered this error, the most effective solution is to remove the SD card, after which you need to try to reinstall the application. After successful installation, you can insert the card back.
The second option is to change the default storage location in the smartphone settings (if available). To do this, in the settings in the "Storage" section, you must set the default memory as "Device memory" or "Select device", if "External memory" was previously installed there.
We hope our tips will help you fix the error that appears.
If you were unable to parse the play market with an error or you encountered an error not described in the article - write in the comments. Please describe in detail the essence of the problem (the model of the device on which the error appears, the version of android, etc.).
Has this happened to you? Find interesting application and try to install it, but by clicking the Install button, you get an error message. Pretty annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how and how to eliminate.
Solutions to such problems are based primarily on their own experience, as well as on the forum moderators of their readers. If you encounter other issues on Google Play, please describe them in the comments below, and we will try to help.
Error DF-BPA-09 (Error processing purchase)
Purchase processing error happens quite often when you are trying to download an application. The problem does not go away by itself, so you need to open the settings.Solution:
This bug is related specifically to Google Play, so we hope that it will be fixed soon. In the meantime, do the following:
- Open “Settings” on your device.
- Go to the Applications section and then to Application manager.
- Go to the "All" tab.
- Find “Google Play Framework” in the list and click on it.
- Clear the app data by clicking the corresponding button.
Error code 194
The error occurs when you try to download games or programs from Google Play Store.Solution:
To get rid of this error, you need to clear the data of the “Google Play Services” application.
- Open the Settings app> Apps> Application manager.
- Go to the “All” tab and find “Google Play Services”.
- Click on it and then clear the data.
- Repeat this process, but this time select “Google Play Store” from the list of applications. Now try to install the application again.
Error code 495
The problem occurs when downloading and updating apps.Solution:
Delete Google Play Store data in Settings> Apps> Application manager> All> Google Play Store. Also delete the Google Services Framework data.
Delete Google account on your device, restart your device and add it again.
Error code 941
Aborting the update process.Solution:
Go to Settings> Apps> Application manager> All> Google Play Store and click the clear data and clear cache buttons. In the same section, find “Boot Manager” and clear the data and cache of this program. Try updating again.
Error code rh01 or rpc: s-5: aec-0
An error occurred while retrieving information from the server.Solution:
Go to Settings> Apps> Application manager> All> Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.
Another solution:
Try deleting your existing Gmail account, restarting your device, and then adding.
Error code 504
The application could not be loaded due to an error.Solution:
Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications ”> Application manager> All and find them.
Another solution:
Try deleting your Gmail account.
Error code 491
App downloads and updates are not possible.Solution:
Delete your Google account, restart your device and add again. Next, go to “Settings”, open “Application Manager” in the “Applications” section. In the “All” tab, find Google Services, and clear their data and cache, and then force quit the application.
Error code 498
Interruption of downloads from the Google Play Store.Solution:
The problem is that the cache partition on your gadget is full. Delete unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the "Volume up", "Home" and "Power" buttons. This mode allows you to clear the cache and make a full reset of your smartphone or tablet.
Select “wipe cache partition” using the volume buttons. Press the power button to confirm.
Error code 919
The app downloaded and installed, but it won't launch.Solution:
The problem is that the machine does not have enough free memory, so delete unnecessary data like music, app view.
Error code 413
Applications cannot be downloaded or updated. If you are using a proxy, remember that it can cause problems in work of Google Play Store.Solution:
Find the Applications section in Settings, go to Application Manager, and then open the All tab. Find “Google Services” and “Google Play Store” apps in the list, and clear their data.
Error code 921
You cannot install a program or game.Solution:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.
The package file is damaged
Google Play Store app store error.Solution:
Open Settings, go to Applications, then Application Manager. In the "All" tab, find the application, causing the error, and clear its data.
Another solution:
Try to install the application from the web version of the store or download it not via a Wi-Fi connection, but a mobile one.
Error code 403
The download is not possible and the request is “invalid”. This usually happens when two Google Accounts are used to purchase apps on the same device.Solution:
Sign in to Google Play Store with the correct Google account. Remove the app that was causing the problem and install it again by clicking the buy button.
Second solution:
Delete VPN settings... To do this, go to Settings> Other Settings> VPN.
Third solution:
You need to completely erase the entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.
Fourth solution:
Create new account and use it to enter the app store. Then, reinstall this app.
Error code 923
Unable to download: Error syncing account data or insufficient cache memory.Solution:
Delete your Google account and unnecessary applications... The next step will be complete cleaning cache through recovery: select “wipe cache partition” and then reboot the device by clicking “reboot system now”. Don't worry, your data won't be deleted. Add your account again.
Error code 492
The application cannot be installed due to the Dalvik cache.Solution:
It's very simple - clear the data of the Google Services and Google Play Store applications. To do this, go to the "Applications" settings section, then to the "Application Manager" and navigate to last tab, "Everything".
Note: If the problem persists, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to navigate and confirm by pressing the power button. As a last resort, you can do a full reset of the device.
Error code 101
The program cannot be installed because too many are already installed.Solution:
Remove old, unused applications.
Error code 481
There is a problem with your Google Play Store account.Solution:
Delete your current Google account and add another one.
Error code 927
The download is not possible because the Play Store is being updated.Solution:
Wait a couple of minutes for the Google Play Store to update. If the problem persists, then go to the Settings app, navigate to Applications, Application Manager, and then go to the All tab. Find the Google Services and Play Store apps here, and clear their data and stop.
Error code 911
You cannot download the app.Solution:
First, try clearing your Google services data. If this did not work, then try to download the program by connecting to another Wi-Fi networks... You can also try downloading it using mobile data.
Error code 920
Unable to download a program or game.Solution:
Turn off Wi-Fi and turn on and then try installing the app again. Clear Google Play Store data, uninstall updates and restart your device.
Another solution:
Try deleting your Google account and then restarting your smartphone and adding again. You can also add another account.
Error code -24
The problem is unknown.Solution:
To fix this error, you need superuser rights. Install Root Explorer, go to Data / data and find there a folder with the name of the application that is not downloaded. Delete it and try again.
PC error code: aec: 0]
Solution:
Delete all synced accounts. Open the settings, go to the section with installed applications, and find in the list of all Google Play Store. Delete its data and restart the device and try again.
RPC error code: S-3
Unable to download the application.Solution:
Delete your Google account, then add it again. You can also try adding an alternative account.
If you have any other problem, then let us know in the comments, and we will try to help you.
Updated 02.22.2017
Error code 975 on Google Play
The good news is that error 975 is very rare, and the bad news is that there is no solution yet. If you encounter this problem, then contact Google support.Google Play Error Code 963 on Google Play
This error is mostly encountered by owners. Htc one M8 and M9 when trying to install something from the Google Play app store or just update the app.First solution
Try clearing the cache of the Google Play Store app as well as the built-in download manager. Look for these programs in the application manager, where all installed applications are located.
Second solution
If this error is still present, then now try to remove google updates Play Store, and then clear its data.
Third solution
Disable the card microSD memory... To do this, open the settings, go to the "Memory" section, and then click the "Disable" button. Now launch Play Store and try updating / installing the app again. If it works, then you can activate the microSD back.
Fourth solution
An update error may occur due to the application being on the memory card. Try to transfer it back to the phone memory, and then update through the market. If the process is successful, then you can transfer the application back.
Error code 944 on Google Play
This issue occurs during application updates. Users encounter it when the app store is down, that is, there is a problem with the company's servers.Solution
Visit the Play Store a little later. This is a temporary problem, so you just need to wait a bit.
Error code 940 on Google Play
Unable to download the application.Solution
Sometimes you just need to restart your phone, but if nothing has changed, follow these instructions:
- Open “Settings”, “Application manager” and search for Google Play Store in the list. Clear the cache of this app.
- Here, find the Download Manager application and clear its data.
- Do the same with Google Services Framework, Chrome and Hangouts.
Error code 924 on Google Play
Usually occurs during the installation of applications with additional data that take up more free space in the phone's memory. The application is loading, but an error message appears on the screen, which interrupts the process.Solution
Delete installed updates Google Play Store applications. After that, try to download desired application again.
Error code 906 on Google Play (for 906 and 963, the solution is the same)
This error mostly occurs on smartphones such as HTC One M8 and M9 during app install or update.Solution
With problems installing or updating apps, you need to clear the Play Store cache and data. If that doesn't help, then you need to uninstall its updates. If this does not remove this error, then try disconnecting the memory card and only then you need to repeat the installation / update process.
Error code 905 on Google Play
Difficulty downloading applications or installing updates correctly.Solution
Open the settings and go to the section with all the applications installed on your phone. Search for Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.
Error code 505 on Google Play
Two or more apps with duplicate permissions.Solution
You need to find out which application has the same permissions as the one that you want to install, and then you need to uninstall it. To do this, you must locate the APK file of the application you are about to install and then try to repair it using the Lucky Patcher tool. It will display a notification, where the name of the program with which there are problems will be. It, as you might have guessed, needs to be removed.
Error code 501 on Google Play
If you can't open Google Play Store or complete the installation, then it's almost safe to say you have a 501 error.Solution
To solve this problem, you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything is synchronized (just do not touch the smartphone). After that, the 501 error shouldn't bother you.
Error code 497
Difficulty updating installed applications.First solution
Clear your Market data: open Settings, go to the Applications section, and then go to the All Applications menu. Find the Google app store in the list and clear the data and uninstall updates.
Second solution
Disable the memory card through memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.
Third solution
Unfortunately, this method requires superuser rights. With their help, you can uninstall a system application that does not want to be updated. Install from app store Root app Explorer, and then in it go to the system section of the phone (System / App). Find the application here and delete the folder with it.
Error code 110 on Google Play
The application cannot be installed.
Solution
Just clear your Play Store cache. If the problem persists, then try installing the app through the web version of the app store.
After using your smartphone or tablet for a long time under Android, there may come a time when, when trying to install another application or game, the system will refuse and report that an error 491 has occurred. In this case, the installation will be interrupted. The first thing to do in this case is to reboot the device and try again. If this procedure does not help, we recommend that you read this article and try the methods that will help you fix error 491 in the Google Play store.
Why is Google Play giving error 491
Since the Google Play application is actually a web client of the store, every time you open it, everything that you see on the display is downloaded from the network. Screenshots, icons, text, videos and so on. All this is downloaded from the network and to speed up the launch of the application and open the visited pages in the future, as well as to save traffic, the system automatically saves part of the data in the memory of your device. As soon as there is a critical amount of such stored data, called cache, and they interfere stable work system, the Google Play app stops downloading new data and reports error 491.
How to fix error 491 on the Google Play store
There are several ways to get rid of the annoying error 491, which also prevents the installation of new games and applications. We will describe them below and recommend to apply them one by one, until the error stops reminding of itself.
Method # 1
- Open your device's settings and go to the Apps category.
- Find the system apps Google Play Services and Google Play Market.
- Open their properties one by one and clear the cache by clicking the button with the appropriate name.
- We also recommend that you erase all data from these applications. The required button is located on the same property page for each application.
- Restart your device and try to install the app or game again.
Method # 2
- It rarely happens that the first method is not effective. In this case, follow the steps below:
- Go to the Settings of your smartphone or tablet.
- Enter the Accounts category.
- Select the Google Account that you use with Google Play.
- Open its properties and remove it from the device settings.
- After that, re-enter your Google account by entering your username and password.