Why there are no channels on tricolor tv single. Problems with high-definition television: why are they not showing HD and other channels from Tricolor TV? Factory reset

If you are faced with this problem, do not be discouraged. Nothing wrong with that. Take a look at the instructions - it is presented in our article. It is also broadcast exactly on the channel that is presented on the TV channel "Look ..."

Receivers and receivers for viewing Tricolor are not tied to one satellite TV operator. You can easily view other operators on your receiver, therefore - the initial setup should be done exactly according to the instructions of the Satellite operator. In our case, this is the Tricolor. Let's figure out why all the Tricolor channels are not found!

The instruction, which is broadcast on the channel "Look instructions"

The first and most important mistake is the choice of the "Main" time region in the setting. As stated in the instructions that Tricolor TV presents to us, it is necessary to choose your region. In our case, this is "Moscow +0 h."

Tricolor channels were found, but not all. What to do?

Very often, after a channel search has been made, the Tricolor subscriber does not see all the channels. Sometimes there may be less than 100 of them. What to do in this case?

It's that simple! You just need to select in the "Antenna" section not Tricolor TV, but "Sputnik".

This completes the setup! We hope you succeed. If everything went well, you will see about the same number of channels and radio channels on your TV:

Watching Tricolor TV channels is guaranteed only if your receiver has up-to-date software installed. Please check if the version is up to date software installed on your receiver.

The inscription is displayed on all channels of one or several packages (for example, on all TV channels of the main package and the "Children's" package).

You need to check whether the subscription to the TV and radio channels of the packages you are interested in is active in the Personal Account of the Tricolor TV subscriber.

1. Subscription is active

To resume viewing the service, you must repeat the activation keys to your receiving equipment.

To do this, in the Personal Account of the Tricolor TV subscriber on the My Services page, click the button “Repeat activation commands”.

Then reboot your receiving equipment and leave it switched on on one of the scrambled channels. The image will appear no later than 8 hours later. During this time, the receiver will receive an activation key, and you will again be able to view paid TV channels.

Note! Watching Tricolor TV channels is possible only if your receiver has up-to-date software installed.

2. Subscription is not active

To continue browsing, you need to pay for the service you are interested in. Note! Watching Tricolor TV channels is possible only if your receiver has up-to-date software installed.

3. I have never used My Account and do not know the password

We have created a Personal Account for you when you register as a subscriber of "Tricolor TV"

If you have not received or lost the password from your Personal Account, you can easily and simply get it again. Just click "Get Password". Then enter your ID number and select convenient way getting a password.
In your Personal Account, select the "Service Management" item. Is the subscription to the service you are interested in active?

On one \ several channels (for example, on one TV channel of the main package or on the “Our Football” TV channel and on three TV channels of the “Detsky” package

If the Info channel shows, and the image is absent only on some channels of the paid service, this may be due to a change in the broadcasting parameters of the channels. In such situations, channels with old broadcast parameters may be stored in the channel list on your receiver. You need to update the channel list.

To update the list of channels, press the "Menu" button on the remote control from the receiver and in the "Main Menu" select the item "Search for Tricolor TV channels", start the search and wait for it to end. After finishing the search, save the found channels.

1. Channels show

Thank you for contacting us and enjoy watching Tricolor TV!

2. Channels are on the list, but not shown

Unplug the receiver from the power supply and plug it back in. Then check if the channels you are interested in are showing.

3. Channels are not in the list

From time to time, changes may occur in the composition of Tricolor TV packages, which, first of all, are justified by the decisions of the TV channels themselves - some channels stop broadcasting, others appear in the packages.

On July 20, 2017, changes were made in broadcasting aimed at dividing regional TV channels according to the corresponding lists and designed to make viewing these TV channels more convenient.

This page contains instructions for all models of receivers (see below on the page).

Instructions for setting up the Tricolor channel list for receivers GS E501, GS E502, GS C591, GS C5911, GS U510

Attention! You must choose one of two regions - "Moscow +0 h." or "Moscow +2 hours" - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time offset of +2 hours from Moscow time.

Instructions for configuring the channel list for receivers GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230

To display the list of TV channels correctly, do the following:

1. Press the "Menu" button on the remote control and select "Applications".

2. Select "Setup Wizard".

3. Set the time, time zone and language of the receiver menu, and then press the "Search" button.

4. Select the operator "Tricolor TV" and, if necessary, the antenna settings you need (with a standard connection of the receiver to the antenna, it is recommended to leave the default settings). Then click the "Continue" button.

5. Select the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours."

If you select the "Main" region, one information TV channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for configuring the channel list for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592

To display the list of TV channels correctly, do the following:

1. Press the "Menu" button on the remote control and select "Applications".

2. Select "Setup Wizard".

3. Set the time, time zone and language of the receiver menu, and then press the "Search" button.

5. Select the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours."

Attention! You must choose one of two regions - "Moscow +0 h." or "Moscow +2 hours." - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time offset of +2 hours from Moscow time.

If you select the "Main" region, one information TV channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for HD 9303, HD 9305 receivers.

To display the list of TV channels correctly, do the following:

1. Press the "Menu" button and select "Search for Tricolor TV channels".

2. On the region selection screen, select the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours."

If you select the "Main" region, one information TV channel will be saved in the channel list.

3. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for configuring the channel list for receivers GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.

To display the list of TV channels correctly, do the following:

1. Press the "Menu" button on the remote control and select "Applications".

2. Select "Setup Wizard".

3. Set the language of the receiver menu, then press the "Forward" button.

4. Set the time and time zone, then click Search.

5. Select the operator "Tricolor TV" and, if necessary, the antenna settings you need (with a standard connection of the receiver to the antenna, it is recommended to leave the default settings). Then click the "Continue" button.

6. Select the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours."

If you select the "Main" region, one information TV channel will be saved in the channel list.

7. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for tuning channels for TVs with CI + module.

To display the list of TV channels correctly, do the following:

1.Put your TV into setup mode satellite channels... To do this, go to the section for setting up signal sources (antennas) in the menu of your TV.

2.In the settings section, select " Manual setting"And go into it.

3.Before starting channel search, make sure the following manual search parameters are set:

Network search option is enabled. Frequency (transponder) - 12226 (H / L)
Symbol rate - 27500
Satellite - Eutelsat 36E

Enter these parameters manually, if necessary.

4. Start a channel search and follow the instructions on your TV screen. During the search, the TV should display information about the search progress and the channels found.

5. At the end of the process, confirm the storage of the channel list (the request may not appear on some TV models).

Tricolor TV - a company providing broadcasting services satellite TV... After the end of the paid period, Tricolor TV does not show free channels. The ability to watch federal television will remain. Users are often faced with a situation where the ability to watch free channels is also missing.

There is no single reason why Tricolor does not show. The malfunction is eliminated by the elimination method.

Reasons for no signal:

Environment - the complete set of the equipment provided to the client includes a standard-sized satellite dish. On level ground, the size of the receiver is sufficient to receive a stable TV signal. But in hilly and uneven terrain, in bad weather, a picture "no signal" is displayed on the screen.
Lack of high-quality adjustment - signs: constant signal dropout or image distortion. Make sure that there is no damage to the connecting cable.
End of the paid period - when purchasing equipment for watching satellite TV, a trial period is paid for. If there is no payment, a year after the connection, the paid ones are disconnected, but the basic channels should remain, which does not always happen.

Some types of malfunctions can be eliminated by yourself, in the case of others, it is better to call a wizard. Below are a few more common problems and troubleshooting methods.

Tricolor does not show free channels - what to do

There are two solutions to this issue, when finished, you can return the base channels:

Failures in the default settings - it is easy to fix the breakdown, just disconnect the receiver from the mains for a few minutes. After switching on, the channels should return. If that doesn't work, try the next approach. In the settings, they find the first channel Russia, leave the receiver turned on for 9-10 hours. During this time, the software should fix the errors and the free channels will come back.
A radical method - if previous ways did not help, the reason is a software failure. You can fix the problem by resetting the settings to the factory settings.

And the last thing. The Tricolor TV receiver operates in two modes. After switching to digital broadcasting, at least some of the free channels should return.

Methods don't always help. It happens that the receiver simply fails due to a power surge, lightning strike into the power grid and other reasons - the receiver will need to be replaced.

There is no channel with the selected Tricolor TV number - what to do

In this case, the problem cannot be corrected by simply reconfiguring the transmitting device. It happens that even after the next payment, when the selected number is turned on, a message like "No channel with the selected number" is displayed on the TV screen. What is the cause of the problem and is it possible to fix it.

First, you need to decide why the described situation occurs. When drawing up the contract, the list of TV channels that will be broadcast during the trial paid period is described. To attract customers, the company offers preferential, temporary conditions for connection. After the end of the annual subscription, some TV channels do not work. It will not work to unblock them legally without paying an additional fee.

So, if the channels are not shown on Tricolor TV, what to do? You should choose a new package tariff, usually a more expensive one, or watch TV broadcasting that is still freely available.

Why does not the Carousel channel show on Tricolor TV

The situation is similar to that described in the previous subheading. When drawing up a contract, some TV channels are included in the Basic package as free. Due to non-payment for the main service, the company has the right to unilaterally terminate the contract with the subscriber, which will accordingly affect the number of free channels that are freely available to the client.

If you pay again due to the fact that the original contract was terminated, access to radio broadcasting will be changed. In 2019, the carousel channel is included in the additional package "Children's". To remedy the situation, you need to subscribe to the appropriate subscription.

If problems arose during the contract period, the problem most likely lies in poor-quality tuning or antenna failure. You should call the wizard and make sure that after reconfiguration the signal strength and quality are not less than 80%. Perhaps the reason lies in a software failure. You can reset the settings to factory defaults.

Why federal channels are not shown on Tricolor

Although the contractual agreement allows the company to terminate its broadcasting services, this usually remains the case after the subscription ends. The main channels will continue to work. Most likely will remain:

TV channel	Radio	Info	TV shop
First channel	Vesti FM	INFO channel	Shop 24
Russia 1	Lighthouse	Promo TV
Match	Radio Russia	Tv tv
Russia Culture		TV instructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
PEACE
Friday
Star
MUZ TV
OTP
TV3
SAVED

The reason why free channels are not shown on Tricolor may be in preventive measures. If after 1-2 days the situation has not stabilized, you need to update the settings by resetting them to the factory ones. The following steps will help if the receiver does not find federal channels:

click Menu;
in the list that appears, select "Settings"

enter the card code, written on the back;
select "Factory settings";

Now, using autosearch, we find all-Russian channels, remembering to save the settings.

Why does not it show the first 20 channels

In this case, the problem lies in the preset settings of the company. Basic TV channels are ranked ahead of the list only during the period paid subscription... After the end of the annual period, provided that there is no timely subscription fee when the TV is turned on, there are often no first 20 channels. Receiving device in automatic mode simply moves them to the end of the list. Usually radio broadcasts appear after channel 100.

The problem can build up gradually. First, the receiver does not find the first 10 channels, after all the rest. After making a monthly fee and crediting money to the account, the situation is corrected automatically. If this does not happen, you should immediately contact the support service. There is a call-center, online correspondence is available on the official website. To apply, you will need a contract code and basic information about the transmitting device.

With all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all channels or some of them are not shown. Faced with malfunctions in satellite broadcasting, not everyone can independently find the cause of the problem and fix it.

You can solve this problem by identifying the cause of the occurrence.

On all channels except information

First you need to clarify. This can be done in the following ways: in the TV receiver menu, on the official website (section "Payment") or personal account.
If the subscription is active, but the problem has not been resolved, then it will be required. The request for re-sending the keys can be made in your personal account. After that, the receiver must be rebooted and left on one of the channels to which there is no access. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. ID may not be displayed because the smart card or card conditional access incorrectly installed in the receiver. To check this option, in case of co - you need to get it, put it back and restart the power supply. A reboot of the power supply is sufficient for the access card.
If the ID still does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to appeal to.

Only on some

In this case, you will need to start autosearch. The new channels must be preserved.
As a result of the update, problematic TV channels completely disappeared from the list, which means that they stopped broadcasting, i.e. the line-up has changed. It will be necessary to clarify the new composition.
There may be such an option: TV channels without access remained on the new list, but the problem was not resolved. It is necessary to disconnect the receiver from the power supply and turn it on again.
If the channels still do not work, you need to reset the settings to the factory settings: in the equipment menu, select the "Factory settings" item and click "OK". After that, you need to reboot the receiver and reboot it.
If after resetting the settings, access to TV channels does not appear, you should call a specialist from technical support to diagnose the equipment.

The inscription on the screen "No signal"

Such an inscription may indicate the loss of the broadcast signal. The causes are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If the power is less than 70%, the following options should be considered.
- Bad weather conditions can degrade the broadcast quality. As soon as the weather improves, the signal will become confident.
- Interference in the area (trees, tall buildings) may prevent stable broadcasting. Relocating the antenna will solve the problem.
- The low level can be caused by incorrect antenna settings or damaged cable. You can fix these problems yourself or call a specialist.
- There may be a technical problem with the service provider as the reason for the missing picture.
If the broadcast quality is more than 70%, then you need to carry out a series of sequential actions (with the transition to the next step in case of failure on the previous one).
- Search for channels again.
- Restart the receiver's power supply.
- Reset to factory settings.

If access to TV channels could not be restored

If all the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. You can do it different ways:

+7-800-500-0123
Communication via Viber and WhatsApp at + 7-911-101-0123
Call through the website (in the Support section)
Skype: support_tricolor_tv
Online chat on the site
Application for technical support (you must fill out the application form in the appropriate section)

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