If you do not remember the password for public services. Step-by-step instructions on how to recover a password on the public service portal. Additional account protection

The modern portal of the State Service was created so that citizens can interact with public authorities via the Internet. Sometimes the users of the resource have a question: how to restore the password of the State Service personal account or change it?

The problem can arise if a person rarely uses the portal or has not properly protected his account. Without password recovery, the user will not be able to easily exchange information with the institutions providing municipal services.

Resuming access to the Internet resource is available for all citizens of the country, foreigners. In both cases, the procedure begins with entering the site and clicking the "restore password" button. For foreigners, the procedure is possible with a special 14-digit digital code received during registration.

In it, the first three digits indicate the country code, the next four characters are the series of the identity document. Then five digits are the serial number of the document, and the last two characters are the person's year of birth.

Password recovery methods

For citizens of the country on the State Service website, restoring access to account is easier: using an e-mail box, mobile number or SNILS. The recovery procedure in all cases occurs according to the scheme:

1. Press the "recover password" button and choose with what data to do this.
2. Enter answer to Secret Question(if available).
3. Enter the verification code from your phone.
4. Come up with New Password.
5. Log in to your account with new data.

To prevent the situation from happening again, you should record the data and store it in a safe place. Also, you cannot transfer personal information to others.

Required information to regain access to your account

To recover the password of the State Service through your personal account successfully, you need to use the following data:

1. SNILS - a citizen's personal account number can be obtained only in the form of an extract in one of the branches The Pension Fund... It is unrealistic to do this on the Internet.
2. Mobile phone number or email address linked to the user's account - a verification code will be sent to it.
3. Secret verification code and the answer to it.

Neither name nor date of birth is required for the procedure. For data security, it is better to change the password every 3-6 months.

It is possible to prevent hacking of a personal profile on a state portal if you take into account the following tips:

1. During registration or before restoring a personal account in State Services, create complex password... The term "complex" means the use of upper and lower case letters, numbers and punctuation marks. Experienced programmers advise not only to spontaneously create a combination of any characters, but to use a Russian-language word or phrase, entering them in the Latin alphabet. You can increase the password strength by diluting the phrase with numbers and punctuation marks. For example, "complex phrases" in the Latin alphabet look like "ckj; yst ckjdjcjxtnfybz", where instead of a space it is better to enter the year of birth of your favorite writer (not your own). As a result, we get - "ckj; yst1870ckjdjcjxtnfybz", where the numbers indicate the year of birth of the writer Ivan Bunin.
2. Setting up a two-step verification - instead of the usual "login + password" combination during authorization, the site will ask for a verification code. This code will come to mobile number.
3. In order not to lose your account forever, you need to specify the maximum combination of contact information during registration - from a phone number and address Email to the SNILS number.

Thanks to the "Gosuslugi" portal, the exchange of information between citizens and public authorities has become easier and more accessible. On a single portal of State services, many useful services are available, which, first of all, allow us to save time. To get access to all the portal's features, you need to register and. After registration, you will have a login and password, which will subsequently be used to access your personal account, through which the services are managed. Everyone can forget their login details. If you are one of such people, do not worry, we will tell you how to recover your password for public services. This can be done in several ways, and in this review we will consider all of them.

You can recover your password on the "Gosuslugi" portal:

• By phone number or email;
• With the help of SNILS;
• By calling the support service or by personally contacting the service center.

It should be noted that the actual method of password recovery will depend on the type of your account.... Password recovery in the form of SMS or e-mail is possible only if you use a simplified account. For users with a standard or confirmed account, the option with password recovery using SNILS, calling the support service or contacting the nearest service center (MFC) is suitable.

• Important

If you cannot restore access, contact the Service Center for recovery using your passport and SNILS.

Password recovery by phone number or e-mail

Before you recover your password for public services, you need to make sure that you have everything you need for this procedure. If you have a simplified account, then to recover your password, you just need to have access to the phone number or email address that you used during registration. As a reminder, a simplified account is assigned by default immediately after registration and provides maximum restrictions. For example, this account does not allow you to order all kinds of extracts and use many other services.

If you provide your passport data and SNILS, you will have a standard account that opens access to many services. To use all the features of the "Gosuslugi" portal, you must have a confirmed account. You can confirm your account by receiving an email with a code, at the service center or electronic signature... A confirmed account will allow you to register in the apartment, replace documents, etc.

So, if you have a simplified account, then you only need to have access to the phone or e-mail that were used during registration. Then just follow our instructions. If you have a standard or verified account, skip ahead to the next part of the article. For those who still do not understand what type of account they use, there is a separate article on our website.

To recover your password for public services, follow these steps:

• Enter your phone number or e-mail and click on the "Find" button;
• A password recovery code will be sent to the specified number or mail, which must be entered in the appropriate field;
• On the same page, think over a new password and enter it again, then click “Create”.

Congratulations, now you know how to recover your password on State Services. Now go to the authorization page again, enter your phone number or mail as a login, and also specify the new password you just created.

• Important

• If the above instructions did not help you, call the support service at 8 800 100 70 10.

Password recovery on the "Gosuslugi" portal using SNILS

The password recovery scheme described above will not be relevant if you have a standard or verified account. We wrote above about the types of accounts on the "Gosuslugi" portal, and also devoted a separate article to this topic. As a rule, most users have exactly a verified account, since it opens access to all the portal's features. public services(, execution of various documents, payment of taxes, etc.). If you use a standard or verified account to recover your password, you will need SNILS.

To recover your password using SNILS, follow these steps:

1. Go to the site https://www.gosuslugi.ru and click on the "Login" button;
2. Click on the link "Recover password";
3. Select "Recover using SNILS";
4. Enter the SNILS number and click on the "Find" button;
5. A code will be sent to the number used during registration, which must be entered in the appropriate field;
6. Without leaving the page, come up with a new password and click "Create".

Now you can log into your personal account using your phone number and newly created password. As you can see, in addition to SNILS, you should also have access to the phone number that was used during registration. How to recover a password for public services if there is no phone number used during registration? In this case, the only solution is to contact the nearest service center (MFC).

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How to recover a password using SNILS on the State Service portal

How to restore public services using SNILS? If the standard account registration was previously performed, then on the State Service website you can restore access to the account using SNILS and nothing more. To start the procedure you will need:

1. The phone number associated with the account.
2. Email.
3. Insurance certificate number.

If it is not possible to use mobile communication

It is possible to get back to the personal profile page upon confirmation this action through the user's contact link. The standard for this is a mobile number, where an SMS comes with a verification code. If for some reason only the Internet is available to the client, he can use e-mail. It will receive a similar code confirmation of the renewal of access.

Account recovery algorithm

To restore your account, you need to do the following steps:

1. Login to the start page.
2. Code notification.
3. Confirmation of the code.
4. Save new data.

Next, we will consider each step in more detail:

Step 1.

First you need to go to https://esia.gosuslugi.ru/recovery/. In the login field, you need to specify your mail, phone number or SNILS and click the "Recover password" button.

If the account has been confirmed earlier, then even if you choose confirmation through the communication methods, you will still need the insurance document number.

Step 2.

When specifying an e-mail address, you will receive a letter "Restoring access to your account" from E-mail [email protected]

When specifying mobile phone you will receive a message with a code.

When you enter the 10-digit number of the insurance certificate, you will receive a confirmation with the account attached to the insurance certificate and a request for how to send the code: SMS or letter.

Step 3.

If all user data are specified correctly, it remains to enter the code value in the field " Verification code", Which is valid for 5 minutes. Enter a new password below and re-enter it.

If a test word was previously set when creating a personal account, then a page with control question, which must be answered correctly.

Important

There is a requirement for a password - be sure to use uppercase, lowercase Latin letters, numbers and punctuation marks. If these requirements are not met, the system recognizes the missing character type. This will make your account trustworthy.

Step 4.

If you successfully change the identification information, you need to save the password. This can be done in any created "Notes" document on personal computer or just write it down in a notebook and keep it away from strangers.

If it was not possible to enter your personal account

It happens that it is impossible to independently recover the password using SNILS on State Services for a number of reasons. In such a situation, you can contact the call-center of State Services by phone 8 800 100-70-10 or 115 for cellular operators and get ready to give the number of the Insurance document and contact details.

Conclusion

Recovery of lost access from State services is a fairly simple procedure, therefore, fraudsters often use such opportunities. This can be avoided by registering a personal account using SNILS. If the document is lost or messages are received by mail or SMS about an attempt to log in, you should immediately contact the Portal Support Service.

It is possible to recover a password on State Services regardless of your type - simplified, standard or confirmed.

A portal user with a standard or confirmed account can recover the password using SNILS. With a simplified account, you can only use the mobile phone or email number specified during registration.

Password recovery from State services

Using SNILS

1. Go to the portal. Next press "To come in" or "Personal Area".
2. In the window that opens, click "Forgot your password".
   
3. Follow this link "Restore with SNILS".
   
4. Enter your SNILS number, then click on the button "Find".
   
5. Choose a password recovery option that is convenient for you: via phone or email. Click on "Further".
   
6. A corresponding information message will then appear. Now you should check your mail for a letter with a recovery code.
   
7. Open the letter from the portal of the State Service and click on the button Create new password.
   
8. Clicking on the button will take you back to the portal. Come up with a new password (see). Pay attention to the requirements that he must meet. If you wish, you can click on the "Generate password" button (see) and the system will create it automatically. Do not forget to write down the new password for your portal account. At the end, click on the button "Create".
   
9. If the password has been successfully created, you will be redirected to the authorization page. You just need to enter your mobile phone or mail number, a new password and enter the portal.
   

By phone number or email

Through the MFC

You can recover your account password on the portal by contacting the Multifunctional Center (MFC).

This method is suitable if the phone number specified during registration on the portal has changed, as well as if it is impossible online recovery password for any reason.

The state portal allows you to significantly save time and money that must be spent on receiving important services. It is safe to use the service: authorization is carried out using a username and password. However, it is not always possible for clients to save and remember their login information. To access " Personal account"the user should know how to recover the password on" Gosuslugi "if he forgot this important information.

How do you log in?

The primary identification on "Gosuslugi" is the introduction of a username and password. The first is the mobile phone number that was used during registration. It must be active and owned by the account owner, since in case of data loss it will be needed for recovery.

The client came up with the password himself. It could be selected from the options offered by the system, or you could enter your own combination of characters, taking into account the mandatory requirements.

Features of compiling a password on "Gosuslugi"

A special feature of the password is the presence of the following protection elements at the same time:

• latin.
• number of characters - 8 or more.
• uppercase and lowercase letters.
• digits.
• characters (for example, "/").

Only if all the requirements are met, the system accepts the option declared by the client. If at least one of the conditions is not met, it is impossible to save such a password for use on "Gosuslugi". To save the code, you need to dial 2 times. Only then can the client use the login.

It is forbidden to use the password for several accounts at the same time. If, when trying to enter, the user selects a combination that has already been registered in the system earlier, an error message will appear and a request to come up with new variant.

How to recover a password on "Gosuslug" if forgot: all methods

How to recover the password on "Gosuslug" if you forgot:

• at the entrance to the system, online.
• in one of the Portal Service Centers.

Recovery of information at the entrance to the site "Gosuslugi"

The easiest and most reliable way to get a new password is to log in online. To do this, you need the mobile phone that was used for registration.

On "Gosuslug", it is possible to recover the password by number if the client uses this phone. If the SIM card is lost or blocked? this information recovery option is not suitable.

How can I recover my password for "Gosuslugi" if I forgot? At login, this can be done in the following way:

If you choose to send a password to e-mail, it will be sent to her within 24 hours. If the client has not seen the new message, check the "Spam" folder - in some cases, mailing from the site may be regarded by the postal service as advertising.

Recovery code expiration date

Using a mobile phone or email address is the most quick way, which allows you to recover your personal password on "Gosuslugi". It does not require customers to visit the Service Center if there are no problems with the operation.

When using the activation code, remember that its validity period is limited. For sending via SMS, it is 300 seconds. The password sent to the mail is valid within 15 minutes.

If the user does not enter information in the designated field on the site within the specified time frame, then he will have to request the code again and repeat the operation.

If an error occurs, you need to contact the Customer Service Center of the "Gosuslugi" website. These are the MFC, the city administration, the department of social protection of the population, the territorial department of the registry office and other state bodies. Full list with addresses and working hours - in the "Help" section on the site.

Why doesn't SMS come for recovery?

Knowing how to recover the password for an account on "Gosuslugi", not all clients can update the information on their own. The main problem is the delay or lack of a code that should come via SMS from the site.

If the message does not arrive within 5 minutes from the moment the code was sent, you should check the "Spam" folder in the notifications. Sometimes it gets there. If there is no information, you need to send the code again.

In the event that the repeated sending did not bring any result, you need to check the phone memory in the "Messages" section. Absence free space- the reason why the client does not receive a password recovery code from the portal.

Sometimes the reason lies not in the phone's memory, but in the incorrectly indicated number in the login. In this case, you should return to the form to fill out on the website of "State Service" and enter the information again.

In the absence of a number tied to the account, you can restore the password on the "State Services" in the MFC or another Service Center.

Obtaining a new password in the Service Centers of the "Gosuslugi" website

If you cannot recover information online, you must personally contact one of the "State Services" Centers. These are government bodies that are authorized to provide citizens with services for consulting work on the portal and accepting applications for using the site, including identification, account confirmation and password change.

When visiting one of the Service Centers, the client must take his passport and SNILS with him. Most government agencies use an electronic queue. For service, you should take a ticket and wait until they call a specialist to a free window.

How to recover the password for "State Services" in the Service Center:

• go to the employee, providing a passport and SNILS.
• inform about the desire to recover the password on the site.
• sign the application for information recovery.

The employee will provide the client with data on the newly generated password and offer to change the phone numbers (if necessary). The information will be updated on the portal within 24 hours.

How to find the Service Center of the "Gosuslugi" portal?

Before contacting one of the offices, you need to choose an organization. The easiest way to find the required branch is to refer to the map on the State Service website. All service offices can be found there. At the bottom there is a "Service Centers" tab, by clicking on which the user will be taken to the map of his region.

If the client currently lives in another city, you need to change the data in the search. By default, branches will be offered in the region indicated by the client in the questionnaire.

The site has addresses and operating hours of the Centers, so a person can choose the most convenient option for visiting. In some of them you can make an appointment online, for example, in multifunctional centers.