The iPhone does not ring but receives calls. What to do if iPhone is not receiving incoming calls. Troubleshooting with AssistiveTouch

Sometimes the iPhone has problems handling incoming and outgoing calls. At the same time, the operator's network icon can show a high level of signal reception and transmission. Let's take a closer look at what to do if the iPhone does not receive a call and how to return this function to the phone.

Types of problems and their causes

Incorrect work with calls can manifest itself in one of the following ways:

• The screen does not display a new call notification, and after the call ends, the Missed call icon is displayed in the action center. This type of error is caused by incorrect configuration of the voicemail function. The phone automatically redirects any signal to it, so you know about the presence incoming call after its reset;
• There is no ringing or vibration during a call, but a call notification is displayed on the screen. In this case, you should check the operation of the speakers and, if necessary, replace them with new ones;
• There is no connection on the phone, even if the SIM card is inserted into the phone. The cause of the malfunction is an incorrect position of the card in the tray or a hardware failure of the communication module.

First Aid - Setting Up Your IPhone Correctly

First, check to see if the ringer on / off key has been pressed. And turn up the sound on your smartphone. If you practically do not hear the call, but it appears on the screen, you need to monitor the sound settings of the device.

Even if the sound in the system is installed on the high level, it is necessary to separately adjust the volume of the input signal, since these two parameters are different from each other.

Turn off Do Not Disturb mode. The convenience of this option is that you can use your gadget as usual, but you will not be able to call and disturb the peace. Many users simply forget to disable this setting. Go to the notification center or device settings and deactivate the "do not disturb" slider.

To stop the constant sending of a call to voicemail, you must reset your phone through iTunes.

Also, starting with iOS 9, the following bug was noticed in the device, due to which the iPhone does not accept incoming calls. If during incoming call your phone lies on the surface with the screen down, the call will be heard, but the incoming call will not be displayed on the screen itself. How, then, do you rise to the challenge?

To do this, open the list of running applications (window of all open tabs). The bell panel will be available on the second screen. This bug is still not fixed. by Apple and may appear on the iPhone from time to time.

Gadget repair

If you are faced with a problem when the iPhone not only ignores incoming calls, but also does not recognize the operator's network at all, you should check the operation of the hardware parts of the smartphone. First, try using a friend's SIM card. In 90% of cases, a failure in signal reception is explained by the blocking of the existing sim.

You may be inserting the card incorrectly into the SIM tray. It should be installed as shown in the figure:

If problems with the signal appear regardless of the SIM card, a replacement should be carried out GSM antennas... A new part can be purchased at the IPhone Parts Store. Before starting the repair, make sure you have a set of necessary tools: a spudger, screwdrivers, tweezers, a suction cup for the screen.

Quite often, it happens that a working iPhone, showing confident network reception on the indicator, is in fact unavailable and does not receive incoming calls. If the owner tries to call from him himself, the call is successful only after 3-4 attempts.

Many are interested in why the iPhone may not be available, although it catches the network, as expected.

The main "symptoms" of the problem

As a rule, the lack of receiving calls when the network is on is most often found in models 4s and 5. Immediately after switching on, they confidently register in the network, and within a few minutes after downloading them you can call them, and then the connection disappears, although the indication shows that everything OK. Access for incoming calls, as a rule, remains for one or two minutes, and then disappears again. GPRS / EDGE Internet does not work, but 3G / 4G network is always available, as well as Wi-Fi.

There can be many reasons for such a problematic functioning of the phone, from incorrect settings before the problems of finding a network. To fix the problem, you need to try a few different ways in the hope that one of them will be successful. After each step, it is advisable to check whether the problem has been fixed.

Check general settings

• Start by going into the settings, turn on the flight mode, i.e. disconnect everything wireless networks... After a few seconds, switch to normal iPhone operation.
• Did not help? Find the function in the settings "Do not disturb" and check if it is disabled. If enabled, put the setting in the state "turned off".
• View the list of blocked phone numbers- it can be seen in the settings, in the section "Telephone", subsection of blocking and identification of calls.
• Perhaps you have activated call forwarding. Look for this function in the settings section too. "Telephone".

Update your software

Connect Wi-Fi, if it is disabled, and check if updates to operator and operating settings are allowed iOS systems.

If automatic update disabled, enable it and wait for the updates to download, then restart your phone. Possibly the malfunction is related to outdated settings.

Reinstall the sim card

It is possible that the whole thing is in the SIM card. First, remove it from the slot and reinsert it. Are the problems continuing? Try installing a different SIM card.

Sometimes the defect is eliminated if the phone starts working with a SIM card of another operator or even just another SIM card.

Update network settings

• Reset the network settings so that they are automatically reinstalled. To do this, open the section in the settings "Basic" and in the tab "Reset" press the button "Reset network settings"... But do not forget that after that you will have to re-enter all network settings, including the password for Wi-Fi, VPN settings etc.
• Turn off your phone, go outside and walk a few blocks, then turn it on and try to take a call. Perhaps, where you are constantly located, there is a border between the zones of neighboring stations, and in such places there is often poor reception and interference.
• Try to switch to another frequency range... To do this, you need in the settings cellular communication open "Cellular data parameters" and then choose "Enable LTE" while turning off "Enable LTE / 4G / 3G".

If all else fails, contact your operator to check the connection of your number to the network and send the updated settings.

Quite often Clients come to our service center with complaints that no one can get through to them. The reasons for the appearance of such problems may be different and by no means always in such cases an appeal to the service center is required. In this article, we will analyze the most common possible reasons why do you no one can reach the iPhone.

What if no one can get through?

Software settings

So, if often no one can get through to you, first you should check software settings phone. We will tell you point by point where to look and what to do.

1. Do Not Disturb Mode. This function allows you to mute incoming calls and notifications from all applications on the phone when the iPhone screen is locked. If the "Do not disturb" mode is active, then the subscriber calling you will not hear the connection sound and the call from his side will end, and a notification about the missed call will appear on your iPhone. You can disable the Do Not Disturb function in the phone settings or in the Control Center (crescent moon icon).
2. "Show number" function... If it is disabled, you may experience problems receiving incoming calls. You can enable this function in the iPhone settings: Settings → Phone → Show number.
3. TTY mode... The TTY function is intended for users with disabilities hearing. If TTY mode is enabled, then the iPhone may have problems with dialing in both directions (no one can get through to you, you have problems with outgoing calls). You can also disable TTY mode in the device settings: Settings -> General -> Accessibility -> TTY.
4. Operating system errors... In this case, it is impossible to establish the exact reason. If you have problems receiving incoming calls (no one can reach you), try resetting the network settings: Settings -> General -> Reset -> Reset network settings. After rebooting, observe the "behavior" of the phone. Very often reset network settings solves similar problems.

IOS Errors

Resetting the phone settings does not always solve the problem, although the reasons for its appearance can still be at the level of system files and the operation of the iOS operating system. If resetting the network settings does not help, it is probably worth doing after saving all the necessary information. In fact, this means that you need to reinstall operating system and test the phone after that. You can perform a flashing on your own, or by contacting us.

Incorrect operation of the SIM card / Operator settings

Also, quite often, problems with incoming calls to the iPhone can be associated with incorrect work SIM cards. To exclude this, exchange the SIM-card for a new one in the salon or office of your cellular operator.

Hardware problems

If all of the above means do not give a result and still no one can get through to you, it is likely that the causes of the problem lie in the hardware problems of the iPhone. Here you will not be able to do without contacting the service center. If the problem manifests itself regularly and interferes with the full use of the iPhone, come to our service center. After carrying out the diagnostics, our specialists will identify the true causes of the problem and offer solutions.

The iPhone won't ring. in the sense of not accepting incoming, but voice mail passes. It sounds, of course, somewhat strange, nevertheless, just such an unpleasant problem has a place to be. Moreover, Apple users encounter it often enough to consider it completely insignificant.

In most cases, finding that his iPhone is not ringing (by the way, it can be an "elderly" 4S and completely new iPhone 6 coated with real gold - this, for example), the user with bad feelings rushes to the service center or to the store with complaints, not really delving into the essence of the problem. But in vain.

The fact is that if, as we have already said, the iPhone does not ring, but it reproduces voice notifications correctly, then you can try to deal with this incomprehensible gimp on your own and save your time (and a bit of nerve cells) on trips to the SC.

Firstly, there is always the possibility that your iPhone, however, like any other smartphone or phone, for some reason there was a sudden failure when connecting from the operator's network. Yes, it happens. But this, as they say, goes away on its own, well, as a last resort, a reboot will be required.

Secondly, when the iPhone does not call, but sends calls to voicemail, then this problem is most likely not one of those that can be effectively eliminated only in service center, you can do it on your own. In general, if this happened, then first we develop the idea that nothing terrible happened to your smartphone.

Most often, the solution turns out to be quite simple, and it is called “Do Not Disturb” mode. If it is activated, the iPhone does not ring, and the incoming calls are transferred to voice mail, if the subscriber does not call back within 3 minutes. Then you will notice the incoming only in the form of voice mail, and not calls or missed notifications, as it should have been.

In iOS 7 and iOS 8, the Do Not Disturb mode is very easy to turn on, and sometimes the user activates it inadvertently when fiddling with the settings of his iPhone, for example, in the Control Center or in the process of changing other settings, which starts with a swipe up from the bottom edge screen.

How do you know if your iPhone isn't ringing due to Do Not Disturb? It's not difficult at all. We carefully look at the upper right corner of the screen. If you see an icon in the form of a small crescent next to the clock, then your smartphone is still operating in the “do not disturb” mode. Further - according to the situation.

If you need to turn it off, just swipe up from the same bottom edge of the screen, open the Control Center, find the same crescent icon in it (if it's white, then the Do Not Disturb mode is active) and tap it once. It's all. The icon will turn gray and the iPhone will return to normal calling mode.

Now all that remains is to check if the option to enable the "Do not disturb" mode is activated according to the schedule. To do this, go to "Settings", open the "Do not disturb" tab and see that both the "Manual" and "Scheduled" options are disabled.

However, if everything is fine with the connection, and after turning off the "Do not disturb" mode, the problem remains, i.e. The iPhone does not ring and still does not receive calls, then you really have to consult with a SC specialist.