Food delivery food fox. Foodfox is a free food delivery service from nearby restaurants. Features and functions of the Yandex.Food service

The user can place an order for any amount in restaurants within a radius of 2–2.5 kilometers from him and track the courier's movement. We pass the microphone.

My name is Maxim Firsov, I general manager Foodfox. From the project manager of the Lamoda Group, I became the founder of a startup in which my former employers invest. I was looking for an idea for my own business - and I found it in a problem I ran into as a consumer.

Long, expensive, tasteless

Every now and then I tried to order food from good restaurants to the office or home. "Tried to" - keyword... It turned out that the restaurants that I loved for their excellent cuisine and great atmosphere did not know how to organize delivery at all, and many simply do not have it.

Where the delivery was, it often cost 200-300 rubles, and even the minimum check was 1000 rubles. If I want to order a burger for 400 rubles, I need to buy something else unnecessary and pay for delivery. The path of a hungry person to the coveted pasta or burger turned out to be long, expensive and thorny.

Then you place an order, they promise to deliver it "in about an hour." An hour and a half later it turns out that "the courier is lost somewhere, but will soon be." The courier calls in 15 minutes and says in broken Russian that he cannot find your entrance. After another half hour, if you're lucky, you get cooled food.

What happened to the order during those two hours remained a mystery each time, but the results were impressive. Starlight's "Sean Burger" once got to me in the form of some kind of vinaigrette of rolls, meat, sauce and fries.

I tried a lot of chain pizza and sushi restaurants with established delivery, but at some point I realized that I could no longer eat rubber pizza or second-rate sushi. I didn’t understand why I had to always find a compromise between delicious food and reliable delivery. I want both, no minimum check, free.

Market and business model

I had the idea of ​​doing my own business for a long time. Before joining Lamoda Group, I worked at an investment bank and even then I understood that my business would be related to ecommerce. This is one of the few industries that is growing rapidly in Russia, no matter what happens at the macroeconomic level.

The food delivery industry also looked attractive: the potential market is huge, and the competition is still low. The entire Russian catering "weighs", according to various estimates, $ 9-15 billion, delivery and take-away orders account for about 5% of the market. In Western Europe and the USA, the share of this segment is 8-10%, in South Korea - 15% in general. The Russian delivery market is growing by 20% per year. Moreover, if you have your own logistics, you can go beyond the online market and “bite off a share” from the offline market as well.

What is even more interesting is the world explosive growth of food tech, that is, companies and services that, with the help of new technologies, re-invent the process of buying and consuming food. Simply put, they do to catering what online stores do to shopping, online booking systems do to travel, and Uber and Gett do to get around the city. The main trend in food tech is hyperlocal delivery services. They themselves hire couriers and bring food from restaurants located near the client.

And most importantly, with your own logistics, you can open for delivery those restaurants that did not have it before. This allows you to make a really high-quality selection of restaurants, work only with the best and not depend on anyone.

The gastronomic culture and the culture of consumption in general are constantly developing in Russia. The fact that 80% of our delivery market consists of pizza and sushi is primarily due to the lack of quality supply. Many are already fed up with low-quality delivery chains, people are more concerned about their health than before and watching what food they eat.

The argument “cheaper than in a restaurant” also does not work: dishes in premium restaurants usually cost the same, and sometimes even cheaper, than in chain establishments. This is due to the fact that restaurants earn on drinks and alcohol, thereby increasing the average bill in the hall, and you do not need to order alcohol at exorbitant prices for delivery.

Seeing the level of the food delivery service in Russia, we understood that the Western experience that we want to bring to domestic market, will make a fantastic impression:

• only carefully selected restaurants;
• delivery time is calculated to the nearest minute and then updated in real time;
• the courier's location is shown on the map;
• there is no minimum check;
• free shipping.

Little things like anchoring bank card and payment in one click can not even be mentioned.

How we came up with Foodfox

I left Lamoda Group last summer, at about the same time my colleague Sergey Polissar, who served as vice president of business development, left. We worked in one team, launched common projects, so it was not difficult to agree on a joint business. We started by identifying the main problems of the existing market:

• Everything is very long. Average delivery time in Moscow is 70-80 minutes.
• Few quality restaurants with delivery. If you order delivery, you have to choose between pizza and sushi from chain restaurants.
• Spooky service. The courier may be late, be impolite, bring cold food or food that has lost at least some appearance.
• Inconvenient conditions: paid delivery and minimum check.

To turn the market around, it took more than just new service, and a new operating model. How do delivery aggregators work? They receive an order, pass it on to a restaurant, the restaurant somehow delivers this order. It is impossible to control the speed of delivery, the level of service or the quality of food. We decided that we would have our own logistics platform, carefully selected restaurants and local delivery. Actually, this changed everything:

• We deliver food only from restaurants within a radius of 2-2.5 kilometers from the client. Couriers are assigned based on location, and restaurants are required to comply with the stated cooking times. As a result, the average delivery time is now 16 minutes after the restaurant prepares the order. On average, a restaurant takes 25-30 minutes to prepare food - so the food arrives about 40-45 minutes after ordering and remains hot.
• Delivery time is calculated at the time of ordering, depending on the average cooking time in the restaurant and the client's distance from the restaurant. The client sees this time on the website or in the application.
• We hire and train couriers ourselves. They cannot work haphazardly: there is a system of internal ratings (customers will subsequently evaluate couriers), there are bonuses tied to internal performance indicators.
• Own logistics makes it possible to work with restaurants that do not have their own delivery, but have a good cuisine. Say Torro Grill, Fresh, Coffeemania, Receptor, Upside Down Cake, Mr. Lebanese ”- very different institutions, but they are all our partners.

Startup, investments and plans

By December, we had an MVP ready - a website and a CRM system. This was the minimum required to connect restaurants, check demand, and debug business processes. The first clients were friends and friends of friends. We tested the model for several months, assembled feedback on our service and looked at which solutions work better.

In March, we officially launched Foodfox. The first version of the iOS app was launched in April. The results of the first months are inspiring: we already have more than 170 restaurants, 41% of customers make a second purchase, on average, a loyal customer orders delivery once every two weeks (for a pure aggregator model, a good indicator is 10-15%), they write to mail and chat grateful users.

The next milestone in product development was the courier app. The application allows us to track the movement of couriers and update the order status online. Now we use this function internally, but soon tracking couriers will become part of the product for users. We want the client to see who is delivering food to him and what is happening with the order right now. The plans are to give customers the opportunity to evaluate the quality of delivery and leave a tip online.

In June, we attracted a round of financing from professional investors. The lead investor was the venture capital fund Target Global, and among others were Florian Jansen and Niels Tonsen, co-founders of the Lamoda Group.

The foodtech market is of interest to us, which is confirmed by both our investments in large international players: Delivery Hero and Blue Apron, and seed investments in LemonCat, Mixville (sold by Unigel) and Foodfox. We closely follow the development of this segment in Europe and the USA and consider the development of businesses with own delivery an unconditional global trend: this model works well in most countries.

In Russia, this niche is quite free and has excellent potential. The total volume of the food market in Russia is about $ 9 billion, while the share of restaurants with their own delivery in developed countries is about 9-10%. That is, aggregators of deliveries from restaurants in the Russian Federation claim a market of $ 900 million - $ 1 billion, while Foodfox opens the rest of the market of $ 8 billion for ordering via the Internet. Therefore, we see all the conditions for good business growth in this segment and are pleased to start working with the professional Foodfox team.

Now we are engaged in development in several directions:

• New client products (Android app, Telegram bot, widgets for partner sites).
• Website and iOS app update. We want to become more convenient for loyal customers and newbies.
• Automation of logistics processes. The first months of work gave us valuable knowledge about the specifics of food delivery and order flow management.
• Solutions for restaurants. Synchronization with the menu throughout the day, getting rid of the breaks between the receipt of the order and its transfer to the restaurant kitchen and other moments that affect the delivery time of the order.

Foodfox is a convenient service for prompt ordering of food from restaurants and cafes of the capital. A busy metropolitan resident is constrained in time, so the solution to the issue of good nutrition is shifted to professionals who will take care of the timely delivery of dishes from the chefs of the best Moscow restaurants. Placing an order takes a minimum of time, it is enough to go to the resource from a device that has access to global network... While on the road, in the office or at home, the customer will entrust the organization of the meal to people whose qualifications are beyond doubt.

Fast delivery of delicious food in Moscow

The cooking process takes time and skill, which not every resident of the capital has. In addition to the tedious standing at the stove, a shopping run for the necessary set of products is required. A user who registers on the official website opens a list of establishments and that are ready to feed the customer and the hungry company.

Faced with the level of delivery and service in person, FoodFox is committed to a new approach to remotely serving hungry customers. After 40 minutes, the ordered portions of your favorite food are delivered within the city. Cutting off unscrupulous customers at the stage of forming an application, the company takes care of those who intend to receive quality service quickly. Information about dishes, Moscow restaurants and cafes is available only after registering on the resource, which excludes casual visitors who take up precious time.

Sophisticated navigation makes it easy to navigate the list of establishments. If necessary, the name of your favorite dish is indicated, after which a list of establishments ready to provide the service is issued. Using the filter, the name of the institution that the client trusts is set, the name of the dishes and the number of servings are specified in the application. detailed information The dishes on the menu are presented in photographs that clearly demonstrate the appearance of the finished food.

Benefits of the Foodfox service

Fed up with fast foods, modern residents strive to eat healthily, but this requires not only financial, but also time expenditures. Foodfox helps out - a service for ordering ready-made food from restaurants in the city of Moscow. Those who used the services of this resource once, appreciated the merits and moved to the rank regular customers trusting the chefs who have proven their skill and professionalism in the best kitchens of the capital.

1. Everyone is familiar with the situation when unexpectedly guests appear on the doorstep, whom they need to regale. In order not to hit the face in the mud, the hospitable host only needs to enter the site, where, in a couple of clicks, organize a self-assembled tablecloth, which is delivered in record time.
2. There is an advance ordering of dishes from the restaurant specified when drawing up the application, which is convenient when drawing up a ration for several days. The volume of the order will not be confused either, because the number of servings is not limited.
3. Inexperienced housewives, with an assistant like Foodfox, organize a gourmet meal, surprising the audience at the table. Experienced consultants will give advice on how to draw up a menu, if necessary, online.
4. With the advent of services of this level on the Internet today, each user, being at a distance, can take care of a loved one by ordering their favorite dishes with delivery to the specified address.
5. The transportation of the prepared food will not affect appearance dishes, it is delivered still hot, without disappointing the client with its taste.

Yandex.Food is a service for ordering ready-made meals from your favorite cafes and restaurants.

From popular burgers and pizzas to party pies or sushi to the office, install the app, place an order, and the food will arrive at your place.

Fast shipping
Food delivery takes place from cafes and restaurants near you. So the food arrives on average 33 minutes after placing the order - this helps to maintain its correct temperature and appetizing appearance.

Verified restaurants
We carefully select local establishments and take care of a variety of choices, with premium Asian cuisine and experimental vegetarian options available. The main thing is delicious food.

Check order status
Yandex.Food will show the status of your order in personal account... Do not forget to evaluate the work of the courier after delivery, this will help us make the service even better.

Order easily
- Mark on the map or indicate the delivery address;
- choose a restaurant available in your area;
- add the dishes you like to the cart and pay for the order.
If you have any special requests, please leave them in the comments to the order.
Do you have any questions or comments about the service? Write to us at [email protected]

It will be even tastier!
Yandex.Food team

____________________________
Yandex.Food - information service ordering food. The area, delivery time and restaurant offers are limited, for more details visit eda.yandex.ru. Fast delivery: the average delivery time of orders is 33 minutes (according to the service data from 02.07.2018 to 15.07.2018).

Change List / What's New

Reassembled, cleaned and prepared a few small but important changes. The application is now even faster and more stable.
Bon Appetit!

Last spring, a food delivery service from Foodfox restaurants was launched in Moscow. Through the application or website, you can order food at home in one of the available establishments within a radius of about 2–2.5 kilometers. At the same time, the company strives to work mainly with public catering points that are popular with the townspeople. Now about 300 restaurants cooperate with the service, including Coffeemania, Zodiac, Voronezh, Mushrooms, Prime, Torro Grill, Upside Down Cake, Correa's and others, and delivery extends to the zone inside the Third Transport Ring and some other areas.

The founders of the service, Sergey Polissar and Maxim Firsov, previously worked together in the online clothing store Lamoda. The money for the project came in part from their former bosses: Lamoda co-founders Florian Jansen and Nils Tonsen took part in the first round of investments together with the Target Global fund, which previously supported similar companies abroad.

The Village met with the founders of Foodfox, as well as spoke with their customers and a competitor to understand how the food delivery market in Moscow works.

Launch of the project

March 2016

The number of orders

500 per day

Investment volume

1 million dollars

Turnover (estimated by The Village)

50 million rubles
in 10 months

Average check

1,700 rubles

Acquaintance

Sergey Polissar: Maxim and I met at Lamoda. From the age of 11 I studied in the States, worked there in a small consulting company in Boston, then went to the MBA program in London, after that I got an offer to the Moscow office of the Boston Consulting Group. This is a rather prestigious strategic consulting company, so I decided to move to Moscow: it was very interesting for me to try to work in Russia. Two years later, I left BCG for the Lamoda online store: I wanted not only to give recommendations to the business, but to be responsible for some part of the company and change something with my own hands. At Lamoda, I was immediately given a management position, where I met Maxim - we did projects related to logistics, CRM and production content.

Maxim Firsov: Before Lamoda, I was engaged in corporate finance at the Interros holding, after that I worked in two Russian investment banks. At the same time, I have long wanted to do my own e-commerce business, but I realized that I had no experience, team and understanding of how to build it. For this experience I came to Lamoda, where I worked for two years.

Two years ago, Sergei and I left the company with the understanding that we would be doing a joint business, but without understanding which one. Sergei traveled around Iran for a month, and then we met and began to think about what to do.

Searching for an idea

Sergey: We looked at business models that are rapidly gaining popularity in the West, but are not yet represented in Russia. These were different services: not only food, but also apartment cleaning, telephone repair, manicure with a bias towards the so-called on-demand - services where a person can download an application and select the required service in 30 seconds. This is also called "uberization": in a similar way, Uber changed the taxi service.

We chose food because it is a huge market that includes not only restaurants, but groceries and “menu builders” for the week. We saw that many services are trying to drag this marketplace from offline to online. In the West, this is a trend, there is tremendous growth, but Russia is still lagging behind.

We understood that we needed to build a model based on one big city: release the first IT product, test it, see the demand and get the job done. And if the idea works, then you can grow aggressively and try to capture cities where there is no quality service and competition as soon as possible. The plan was like this, and now we are sticking to it.

We saw that there is already a demand for a restaurant food delivery service. Opened this market Delivery Club: people realized that you can order food from smartphones and saw the value in it.

Maksim: Choosing what we will do, we looked at how the economy of orders for various goods was developing. The marginality of food that restaurants sell is much higher than the marginality that, for example, a grocery chain has, making money on products. A delivery charge can be included in a restaurant meal, but the price remains the same for the customer.

There were several companies in the West, whose experience we considered. London-based Deliveroo now operates virtually all over Western Europe, competing with Foodora from Berlin. We took their business model as a basis and simply repeated it with the minor changes necessary to Russian market... For example, they do not accept cash, but here you can pay in cash or by card.

Everyone asks why Foodfox? I answer that the fox is an intelligent animal with good taste. But in fact, it was almost the only free domain. I remember I was in the gym when I decided to check it on my phone: it turned out to be free, and I immediately registered it.

Sergey: We had certain criteria for the title. Naturally, it should be related to food. We wanted the words to be either English or easy to read in English so that potential Western investors could remember and pronounce them. And it shouldn't have been too long.

Food delivery

Maksim: Our service is integrated into the restaurant's order processing system.
Our order automatically arrives at them. After the restaurant has accepted it, they begin to cook the food, then pack it, at which time a courier comes and picks it up. On average, a restaurant completes an order in 30 minutes.

Not all restaurateurs understand that delivery is more important than orders from the hall, because the visitor can bring tea, coffee or a starter, and the Foodfox customer is waiting for all the dishes to be prepared and delivered. Therefore, we have to train restaurateurs, and this daily work... We have a dedicated restaurant team. Moreover, if problems constantly arise with a particular institution, we turn it off.

The adaptation of author's cuisine depends on the restaurant itself. Some modify the dishes to make them suitable for transport, some simply remove some of the dishes from the menu for delivery. We work with the White Rabbit Family chain, but not with the White Rabbit restaurant, because serving is important to them.

Sergey: An important part of the service is the interface where we see all orders. Both call center operators and logisticians work with him, who give tasks to couriers. As soon as the client has made an order, the page is updated, the operator accepts the order, enters the card, where the statuses "Phoned the client", "Confirmed with the restaurant", "Assigned a courier" are put down.

Maksim: All couriers have an android application that displays orders. There they can see the nearest route to the restaurant and from the restaurant to the client. Our logisticians see all couriers, all restaurants and all orders on the map.

Difficulties

Sergey: The most difficult thing is to control in what form the food arrives, because the restaurant itself plays a very important role here. Establishments are responsible for food packaging, but if theirs is bad, we can offer our own. Our courier is unable to check the food in the packaged order, and there are times when restaurants do not live up to expectations. The client still writes to us, and in his eyes we are the ones who offer low-quality service. This is one of the key issues, and we recently hired someone to handle complex cases.

Another important thing is customer interaction. Compliance with the delivery time is also critical, so it is built into the motivation system. Our courier turnover is quite low; in general, both restaurants and customers are satisfied with them.

Maksim: Newcomers take a training course: they are told how to use the application, what to tell customers, how to behave in a restaurant, how to transport food. In the future, we will introduce a courier rating so that customers can evaluate their work.

Achievements

Maksim: At the time of launch in March, we had 20-30 restaurants connected, and the team consisted of two sales people, four people from IT, a person in charge of the entire operational work with restaurants, one operator and one courier.

Sergey: One of the first was an order for 19 thousand rubles from the Four Seasons hotel. Then the restaurant itself recommended us to guests who wanted to order Lebanese food with delivery. And now restaurants are one of the key promotion channels. By the way, those clients turned out to be members of the delegation of an Arab prince who met with John Kerry in Moscow. Maxim and I had to personally carry this order, because one courier was not enough.

We are now doing 500 deliveries per day. About 500 restaurants are connected to the service, more than 30 employees work in the office, there is also a call center and couriers (there are about 100 of them).

Our target audience is Muscovites with above-average salaries. Initially, the bulk of customers ordered meals to the office, so the peak load occurred during the daytime on weekdays. Now we have reached out to people who live inside the TTK: the percentage of orders in the evenings and on weekends has increased. In terms of revenue, the distribution is approximately the same, there are more orders at lunchtime, but the average check is lower.

In the business model, we laid an average check at the level of 1,500 rubles, but now it is about 1,700 rubles. Delivery from 500 rubles is free, we charge 99 rubles for small orders, but there are not many such orders, only 3%. If the average check and the size of the restaurant commission remain high, then the delivery for customers will remain free.

Plans

Sergey: Now we are gradually expanding our geography: we have connected the Sokol, Airport, Dynamo, University and Akademicheskaya districts. There a good choice restaurants, there are more or less well-known brands. Very often there can be a restaurant in the area that is not known to the general public, but is loved by the locals. We also connect these.

We work and will only work in areas where there are suitable restaurants. This means that in two years we may open in several other cities, but it is not a fact that Foodfox will operate in the Novokosino area. This is a limitation of our business model. If we carry food from restaurants in the center outside the Moscow Ring Road, this will make logistics ineffective, and food will always arrive cold and in poor condition. Therefore, in the future, we will either limit the delivery area, or we will look for other ways out - for example, there is an option to build kitchens and invite famous chefs to work under their own brand, as they do in London.

We do not limit ourselves to the cities of Russia, it can be other cities with a population of over one million. For us, such criteria as the size of the catering market, the percentage of establishments that are potentially suitable for us, and the presence of competitors are important.

Maksim: We're going to relaunch the app: there will be food photos, courier tracking, cart sharing with other users, and other options. At the same time, we expect large players to come to the market: this is inevitable. But from the experience of other countries, we see that local market participants can be more flexible. When Foodpanda came to Russia, she could not beat Delivery Club and had to buy it. UberEats is also planning to launch in Russia, but we'll just do a good job.

Sergey: Our performance indicators are revenue growth and customer loyalty, which we measure in the percentage of repeat orders and their frequency. Now 42% of users reorder, and the purchase frequency is once a week.

What customers think

Natasha Gladysh

Foodfox user

The service likes a good selection of restaurants. It is important for me that the food is of high quality and tasty. Bribed that, unlike other services, delivery is free and very fast. Three or four times I ordered food from "Coffeemania", and often they promised to bring it within 40 minutes, but it was brought in half an hour. It's nice that the service informs you when the order is being prepared and when it is on the way. Couriers quickly and easily find the desired house and entrance without unnecessary inquiries.

How it actually works

Lena Vereshchagina

correspondent for The Village

In order to test Foodfox, I choose the Sokol area. This is one of several non-central areas where the service operates. I download the application and see a promo code: 30% discount on the first order. I enter the address - in response, a list of restaurants opens. There are only 12 of them (Goodbeef Steak Cafe, Amigo Miguel, Ceretto, Easy Pub and others), and looking at them, I understand how poorly I am guided in Sokol's restaurant life. The fastest order should arrive from Jack Rabbit Slim 's (58 minutes), the longest wait for food from Xarcho & Puri (87 minutes). Almost at random I poke at the Maxima Pizza menu (do not repeat my mistakes), from where the order is promised to be delivered in 65 minutes.You will have to choose from salads, appetizers, actually pizzas, pastas and desserts.The application is convenient, but there are no photos of dishes in the menu, only a minimal description.Therefore, the second time I make a choice almost at random.

The vast majority of restaurants do not open their delivery, because it requires a lot of investment in logistics. But even that is not enough, since there is also marketing, and in a very competitive niche. And it turns out that the restaurant must become an expert not only in food preparation, but also in delivery and marketing. Few people decide on this. It is much more efficient to use the expertise of services. We invest huge resources in the dispatch module, software for couriers and restaurants, in quality control, training and so on. With us, the restaurant does not need to worry about all this, it is enough to connect and immediately start earning. This is a classic win-win situation in which all parties are happy.

The restaurant business is really distinguished by the fact that the premium segment is more developed in terms of the variety of establishments and assortment. It is this segment that is more well-known, and therefore it may seem that only this segment has the most promising business. However, this is an illusion: beyond the premium there is a much more massive sector, where there is more money, and the competition is actually much higher. Especially in the area of ​​delivery. Of the 2.5 million orders in Moscow, the premium segment is only 5%. For example, pizza delivery and sushi delivery are some of the most highly competitive searches. Why is this so? Everything is quite obvious. Lunch or dinner at a premium restaurant is very common and for many it is an event, and not cheap. And even in some way status. It is in premium restaurants that the owners usually do not skimp on renovations and entourage. To sacrifice all this and order food delivery to your home or office is to lose some of the positive emotions from an expensive lunch or dinner. And everything is exactly the opposite in the segment of economical restaurants, where lunch or dinner is more often an exclusively utilitarian event to satisfy hunger. Therefore, delivery from such establishments is absolutely normal.

The premium has more restrictions than the mass market: this is primarily the number of establishments and purchasing power, which are very much related to the economic situation in the country and the city.

That is why, from the very first day of its existence, Delivery Club has chosen a strategy of working with any consumer, no matter from which segment. For delivery from premium restaurants, for example, we have special criteria and requirements directly for couriers and support specialists. And in the economy, the speed of ordering and delivery is often at the forefront. In our opinion, only such a strategy can be winning and promising on the horizon for many years.

According to our data, UberEats will come to Russia in the first half of this year and will primarily connect premium restaurants. Delivery Club is represented in all segments with more than 5 thousand restaurants in dozens of cities.

Yandex.Food Is a fast food delivery service from the best restaurants. On average, Yandex.Food delivers food within 45 minutes after the order is sent. Yandex. Food is delicious food from the best restaurants delivered to you in less than 45 minutes. At any time, if you want to taste sweets, burgers, shawarma, pizza or other dishes - just download the Yandex.Food app. Now your smartphone has a convenient service for fast food delivery from Moscow restaurants. Everything is done extremely quickly! If you have a desire to eat deliciously, you just need to order certain dishes in the Yandex.Food app, and the food will be brought in with lightning speed.

Features and functions of the Yandex.Food service

We suggest that you familiarize yourself with the main functions of the service according to the list provided:

• saving multiple addresses;
• filtering deliveries by location and menu;
• Full description food and drinks;
• placing an order using promotional codes;
• scoring, writing comments;
• viewing reviews of establishments from other users.

How to use the service?

Let's figure out how the Yandex.Food app works. When you turn on the program for the first time, you will be prompted to select the location and the first restaurant from which the order will be placed. However, it is best to register immediately so that all purchases and addresses are saved in your personal account. To register an account, you will need a number mobile phone and email address. The procedure will take 1-2 minutes, after which you can start exploring the Yandex.Food application.

On the main screen, which the user sees each time the program is launched, there is a list of restaurants available for your address. Using the top line, you can change the address manually or using a card. If you click on the clock icon with arrows, you can specify the opening and delivery times of the establishments. This allows you to sort the list more accurately, which is important for large cities.

The main Yandex.Food menu contains the following categories:

• My data. In this tab, you can specify personal information (name, date of birth, email, phone) and set up notifications.
• My orders. The history of active, processed and delivered orders is located here. Yandex.Food provides a full description of each of the orders - cost, list of dishes, address, time, etc.
• My addresses. If you have several permanent places where you have to order food, you can save them in the application. After that, when making delivery, you do not have to indicate the location from scratch.
• Contact us. Through this section, you can go to communication with the support service. Official accounts are available in Telegram, VKontakte, Facebook, as well as a single phone number and Email for feedback.
• About the service. Here Yandex.Eda offers to familiarize yourself with the rules of the service or go to filling out a questionnaire for a partnership or a courier vacancy.

As you can see, the Yandex. Food application does not have separate sections for bonuses and ongoing promotions, which can be attributed to the obvious disadvantages of the service.

How to make an order?

We will understand the ordering process. On home page choose a restaurant from the list of suggested ones. In each of the establishments, dishes are divided according to popularity, type and cost. If necessary, you can select one of the filters. The description of each item includes:

• Photo of food.
• Price.
• Serving weight.
• Composition.
• Name.

By clicking on a food, you will see a window with a choice of the number of servings. At the same time, Yandex.Food changes the price in real time. We add the product to the order list, after which a button appears at the bottom to go to the basket. Have you made an order? Now you need to move on to the design. In the basket, you can check again all the items and their quantity. Please note that most establishments have free delivery, but subject to a minimum order for a certain amount. Unfortunately, Yandex.Food will not allow you to order at a lower cost. Do not forget to select the number of devices - this item is placed separately at the bottom of the application. To complete, it remains to select the type of payment and track the status of the order.